Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Howard

Indianapolis,IN

Overview

6
6
years of professional experience

Work History

Registration Specialist and Rehab Tech

Indiana University Health
01.2021 - Current
  • Work with rehabilitation staff and billing department to resolve patient inquiries and billing questions
  • Complete registration paperwork, verifying accurate patient information and obtaining pre-authorizations before any rehabilitation treatment is performed
  • Answer patient questions and inquiries regarding registration process, insurance coverage, and documentation
  • Coordinate patient care with interdisciplinary team of other medical professionals and specialists.

Sales Associate Team Leader

Dick's Sporting Goods, Inc
05.2019 - 11.2020
  • Trained over 10 new hires in company processes, product knowledge, customer service, and selling techniques
  • Engaged with customers to effectively build rapport and lasting relationships
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate Specialist

TaylorMade Golf Company
02.2018 - 02.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about the company's policies and addressed customer concerns.
  • Worked closely with managers to solve problems and collaboratively reach targets, consistently meeting or exceeding company quotas.
  • Built relationships with customers and the golf community to promote long term business growth.

American Red Cross BLS Certified
08.2021 - Current

Certified Strength and Conditioning Specialist

01.2021 - Current

Student Athlete | Women's Golf
08.2017 - 05.2021

Education

Bachelor of Science - Kinesiology

Indiana University - Purdue University Indianapolis
05.2021

Minor - Neuroscience

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2021

Skills

  • Administrative Duties
  • Client Rapport-Building
  • Complex Problem-Solving
  • Customer Service and Assistance
  • Professional Relationships
  • Safety Awareness
  • Understanding Customer Needs
  • Willingness to Learn

Languages

American Sign Language
Full Professional

Timeline

American Red Cross BLS Certified
08.2021 - Current

Registration Specialist and Rehab Tech

Indiana University Health
01.2021 - Current

Certified Strength and Conditioning Specialist

01.2021 - Current

Sales Associate Team Leader

Dick's Sporting Goods, Inc
05.2019 - 11.2020

Sales Associate Specialist

TaylorMade Golf Company
02.2018 - 02.2019

Student Athlete | Women's Golf
08.2017 - 05.2021

Bachelor of Science - Kinesiology

Indiana University - Purdue University Indianapolis

Minor - Neuroscience

Indiana University - Purdue University Indianapolis

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Nicole Howard