Monica Silva
Sacramento,CA
Summary
To obtain a challenging position that will enable me to utilize, and enhance my present skills and offer me an opportunity to grow professionally
Overview
16
16
years of professional experience
Work History
Office Manager
Budget Blinds
Sacramento, California, USA
02.2021 - 09.2026
- Provide general administrative and clerical support including mailing, scanning, faxing and copying
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Manage calendar for Managing Director
- Assist in resolving any administrative problems
- Run company’s errands to post office and office supply store
- Screen job candidate profiles
- Work directly with the sales team to develop recruiting and staffing strategies to exceed expectations
- Set and rescheduled appointments
- Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
- Review resumes and qualifications to determine suitability of candidates
- Inform candidates fully about the job and company
- Brief and debrief candidates before and after interviews
- Verify references
- Prepared bank deposits
- Met deadlines as needed, assisted with payroll
- Organized and sent out customer invoices
- Investigated and resolved customer service issues, faxed, scanned, copied
- Interacted with customers on a daily basis
- Handled financial transactions
- Ordered and purchased office supplies
Assistant Manager
L&M Commercial Cleaning
Sacramento, CA
07.2017 - 01.2021
- Answer, screen and forward incoming phone calls
- Prepare and oversee the preparation of resident move in packages
- Schedules for painting and cleaning apartments and vacancy and activity reports
- Assist in the collection, deposit and recording of income
- Pursuit of delinquent rent
- Assist in the processing of invoices for payment
- Maintain resident files and process move ins and move outs
- Assist in leasing and marketing
- Maintain property advertising log
Sales Consultant
Ashley Furniture Homestore
Sacramento, California, USA
04.2016 - 08.2018
- Cultivated relationships with customers to enhance overall shopping experience.
- Assisted in product selection and provided tailored recommendations based on customer needs.
- Executed sales strategies to achieve monthly targets and improve store performance.
- Led training sessions for new consultants, enhancing team knowledge of product offerings.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Developed effective presentations to showcase furniture features and benefits to clients.
Caregiver, Special Needs
Strategies To Empower People
Sacramento, CA
10.2010 - 05.2014
- Provided daily support to individuals with special needs, enhancing their quality of life and independence.
- Developed and implemented personalized care plans tailored to individual abilities and goals.
- Assisted clients in daily living activities, promoting skill development and self-sufficiency.
- Coordinated therapeutic activities that fostered social engagement and emotional well-being.
- Monitored client progress, documenting changes in behavior and communication for effective care adjustments.
- Trained new staff on best practices in caregiving techniques and client interaction strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care aligned with client needs.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Education
High School Diploma - General Studies
Visions High School
Sacramento, CA06.2003
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Clerical support
- Relationship building
- Scheduling
- Employee training
- Financial tracking
- Performance improvement
Timeline
Office Manager
Budget Blinds
02.2021 - 09.2026
Assistant Manager
L&M Commercial Cleaning
07.2017 - 01.2021
Sales Consultant
Ashley Furniture Homestore
04.2016 - 08.2018
Caregiver, Special Needs
Strategies To Empower People
10.2010 - 05.2014
High School Diploma - General Studies
Visions High School