Monica Smith
Richmond,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Salon Owner/Master Stylist
Sola Salons Studios
06.2023 - Current
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Trained and motivated employees to perform daily business functions.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Answered phone calls and emails to schedule client appointments.
Salon Owner/Operator
Nu Expressions Hair Salon
05.2007 - 06.2023
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Skills
- Business Development
- Employee Training
- Staff Management
- Appointment Scheduling
- Team Collaboration
- Time Management
- Interpersonal Communication
- Customer Service
- Effective Communication
- Written Communication
- Relationship Building
- Organizational Skills
- Multitasking
Timeline
Salon Owner/Master Stylist
Sola Salons Studios
06.2023 - Current
Salon Owner/Operator
Nu Expressions Hair Salon
05.2007 - 06.2023
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