Monica Soto
Perth Amboy,NJ
Summary
Experienced administrative professional with progressive advancement through Clerk Typist, Senior Clerk Typist and Principal Clerk typist positions within state government. Skilled in office operations, staff training, workflow coordination, records management, and customer service. Proven leadership experience supervising employees, training staff on NJ Spirit, MES, Outlook, and office procedures, and supporting efficient daily operations in a busy clerical environment. Recognized for strong organizational skills, problem-solving abilities, attention to detail, and commitment to providing quality service while maintaining compliance with agency policy and procedures.
Overview
21
21
years of professional experience
Work History
Principal Clerk Typist
Dept. of Children and Families
Perth Amboy, NJ
01.2018 - Current
- Coordinate daily operations for a clerical unit of approximately eight staff members supporting child welfare
- Assist in assigning and prioritizing clerical work t o ensure timely completion of assignments and continuity of office operations.
- Train new and existing employees on NJ Spirit, Medicaid eligibility system (MES) and clerical procedures.
- Develop and distribute training materials and reference guides to support staff development and consistency in work practices.
- Provide coverage coordination and assist with workload distribution during staff absences and high volume periods.
- Maintain confidential records and sensitive information in accordance with state regulations and agency policies.
- Utilize NJ Spirit, MES, Microsoft Outlook, Excel, and Word to Support case management and administrative functions.
- Serve as a resource to management and staff regarding clerical operations, records management and procedural questions.
- Identify and resolve administrative issues to promote efficient office operations and customer service.
- Serve as a CWA shop steward, advocating for employees, assisting with the workplace concerns, and fostering effective communication between staff and management.
Senior Clerk/Typist
Dept. of Children and Families
Perth Amboy, NJ
09.2009 - 01.2018
- Performed advanced clerical and administrative duties supporting office operations and child welfare services.
- Maintained case records and entered information into agency databases with accuracy and attention to detail.
- Assisted with training and mentoring clerical staff on procedures and office practices.
- Coordinated office communications scheduling, filing, correspondence, and records management activities.
- Provided customer service and administrative support to staff, clients, and community partners.
- Ensured compliance with confidentiality requirements and agency policies.
Principal Clerk Typist
Dept. Children and Families
Perth Amboy, NJ
03.2008 - 09.2009
- Coordinated clerical functions and assisted in overseeing workflow within the clerical unit.
- Provided guidance and support to clerical staff regarding administrative procedures.
- Assisted management with prioritizing assignment and maintaining efficient office.
- Maintained confidential records and supported case management activities through accurate data entry and documentation
Senior Clerk/Typist
Dept. of Children and Families
Perth Amboy, NJ
05.2006 - 03.2008
- Performed complex clerical duties including records maintenance, correspondence preparation, filing, and data entry.
- Assisted staff with administrative functions and supported daily office operations.
- Maintained accurate records and ensured timely processing of documents
Clerk/Typist
Dept. of Children and Families
Perth Amboy, NJ
12.2005 - 05.2006
- Provided clerical support through typing, filing, answering telephones, and processing correspondence
- Maintained office records and assisted with data entry and document management.
- Delivered customer service and administrative assistance to support office operations.
Education
High School Diploma -
Perth Amboy Highschool
Perth Amboy06-2000
Skills
- Staff Supervision and Team Leadership
- Employee Training & Development
- Office Operations Management
- Workflow coordination
- Records Management
- Policy and Procedure compliance
- Written and Verbal Communication
- Time management & Prioritization
- Microsoft Outlook
- Microsoft Excel
- NJ Spirit
- Bilingual (English/Spanish)
Affiliations
Shop Steward, Communications Workers of America (CWA), 2018 - Present
- Serve as a liaison between employees and management regarding workplace concerns and contract-related matters.
- Provide guidance to employees on workplace procedures and contractual rights.
- Assist in resolving employee issues through effective communication, problem-solving, and conflict resolution.
- Collaborate with management and union representatives to promote a positive and productive work environment.
- Support employees by answering questions and directing them to appropriate resources and procedures.
Timeline
Principal Clerk Typist
Dept. of Children and Families
01.2018 - Current
Senior Clerk/Typist
Dept. of Children and Families
09.2009 - 01.2018
Principal Clerk Typist
Dept. Children and Families
03.2008 - 09.2009
Senior Clerk/Typist
Dept. of Children and Families
05.2006 - 03.2008
Clerk/Typist
Dept. of Children and Families
12.2005 - 05.2006
High School Diploma -
Perth Amboy Highschool