Monica Stazen
Lake Mary,FL
Summary
Experience in healthcare, specializing in surgical scheduling, insurance verification, and prior authorizations. Adapted at enhancing patient satisfaction through effective communication and creative problem-solving. Demonstrates expertise in pre-authorization management. Ensuring seamless coordination of surgical procedures and patient care. Committed to delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Surgery Coordinator/Insurance Specialist
Greater Orlando Orthopedic Group
Lake Mary, Florida
03.2021 - 10.2025
- Coordinated patient scheduling for surgical procedures and follow-up appointments.
- Streamlined insurance authorization processes.
- Facilitated pre-operative pretesting and medical clearance to ensure patient readiness for surgery.
- Managed communication between surgeons, patients, and medical staff efficiently.
- Oversaw the preparation of surgical documentation.
Scheduling Coordinator/Insurance Specialist
Orlando Health/Jewett Orthopedics Group
Winter Park, Florida
08.2015 - 03.2021
- Scheduled surgeries for orthopedic surgeons across multiple locations.
- Secured prior authorizations from insurance providers for all scheduled procedures.
- Resolved patient inquiries efficiently through clear communication.
- Facilitated pre-surgery testing and medical clearances to streamline surgical processes.
Scheduling Coordinator
Dickson & Dveley Orthopedics Group
Leawood, Kansas
08.2011 - 06.2015
- Successfully scheduled patient surgery and clinic appointments.
- Coordinated with hospitals to ensure the accuracy of surgeons' schedules.
- Assisted back up to the front desk when needed with check-in, check-out, and daily clinic charts.
Office Support Associate
Crate & Barrel
Overland Park, Kansas
10.2006 - 12.2013
- Addressed customer questions promptly, ensuring a positive shopping experience.
- Assisted the sales floor with product restocking and sales.
- Provided office support. Assisted with various office tasks to maintain smooth daily operations.
- Money handler for the opening and closing of the store.
Front Desk Receptionist
Cancer Rehabilitation Specialists
Leawood, Kansas
08.2004 - 08.2011
- Scheduled outpatient physical and occupational therapy.
- Verified insurance, referrals, and copays. Created new patient charts and any updates.
- Implemented patient policy and procedures.
- Worked on monthly collections of outstanding accounts.
- Assisted the therapist when needed.
Owner. Massage Therapist
Massage Kneads
Kansas City, Missouri
01.2000 - 08.2006
- Owner
- Massage Therapist
Education
Diploma - Massage Therapy
MTTI
Kansas City, MO10-2000
Skills
- Time management
- Problem solving
- Medical terminology, procedural terms
- HIPAA
- Interpersonal skills
- Patient scheduling
- Effective communication
Accomplishments
- Employee of the month
- New team hire committe
- Software super user trainer
- Susan G Komen Race Volunteer
Timeline
Surgery Coordinator/Insurance Specialist
Greater Orlando Orthopedic Group
03.2021 - 10.2025
Scheduling Coordinator/Insurance Specialist
Orlando Health/Jewett Orthopedics Group
08.2015 - 03.2021
Scheduling Coordinator
Dickson & Dveley Orthopedics Group
08.2011 - 06.2015
Office Support Associate
Crate & Barrel
10.2006 - 12.2013
Front Desk Receptionist
Cancer Rehabilitation Specialists
08.2004 - 08.2011
Owner. Massage Therapist
Massage Kneads
01.2000 - 08.2006
Diploma - Massage Therapy
MTTI