Monica Suarez
Katy,TX
Summary
With 3+ years of experience in the cosmetic surgery field, I bring a strong understanding of aesthetic procedures, patient coordination, and clinic operations. I am deeply passionate about the cosmetic industry and motivated by delivering exceptional patient experiences while growing within a results-driven practice.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Signature Homes
Houston TX
01.2021 - Current
- Facilitated property showings and guided clients through purchase processes.
- Conducted market research to identify competitive pricing strategies for listings.
- Developed and maintained strong client relationships to enhance referral opportunities.
- Negotiated contracts and managed transactions to ensure client satisfaction and compliance.
Patient Coordinator
Cosmetic Surgery Associates
Houston TX
03.2021 - 05.2024
- Coordinated patient scheduling to optimize office workflow and enhance client experience.
- Managed patient inquiries through effective communication channels, ensuring timely resolution of concerns.
- Assisted in preparing patients for procedures by providing essential information and support.
- Maintained accurate patient records and documentation within electronic health record systems.
- Collaborated with medical staff to streamline pre-operative processes and improve patient flow.
- Developed educational materials to inform patients about procedures, enhancing understanding and comfort levels.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Delivered excellent patient experiences and direct care.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Administrative Assistant
Clinica Latina Waller
Waller TX
02.2016 - 09.2018
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Processed insurance claims and verified patient information for streamlined billing procedures.
- Collaborated with medical staff to coordinate patient care and improve service delivery.
- Conducted regular inventory checks of medical supplies, ensuring optimal stock levels for operations.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Education
Champion School of Real Estate
Houston, TXAssociate of Science - Health Administration
Sanford Brown College
Houston, TX04.2013
Skills
- Customer service
- Attention to detail
- Relationship building
- Articulate communication
- Multitasking
- Administrative and office support
- Punctual and hardworking
- Caring and empathetic
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Cosmetic Surgery Associates
03.2021 - 05.2024
Real Estate Agent
Signature Homes
01.2021 - Current
Medical Administrative Assistant
Clinica Latina Waller
02.2016 - 09.2018
Champion School of Real Estate
Associate of Science - Health Administration
Sanford Brown College