Monica Torres-Wendell
Dacula
Summary
Detail-oriented professional experienced in patient service and office administration. Skilled in critical thinking and collaborative teamwork, contributing to streamlined processes and improved patient care. Committed to delivering exceptional service and optimizing operational workflows.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Georgia Spine and Orthopaedics
Suwanee, GA
02.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with clinical staff to streamline appointment and referral processes.
- Resolved patient issues promptly, ensuring high levels of satisfaction and care.
- Participated in team meetings to discuss operational improvements and patient care strategies.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Cashier
Publix
Dacula, GA
05.2023 - 04.2025
- Processed high-volume transactions efficiently, ensuring customer satisfaction and accuracy.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted customers with inquiries, providing product information and support.
- Collaborated with team members to optimize workflow during peak hours.
Receptionist
Suwanee Pediatrics
Suwanee, GA
02.2024 - 11.2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls promptly and accurately.
- Scheduled appointments and maintained organized calendar for office staff.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted in administrative tasks, including filing and data entry for record-keeping.
Bookkeeper
Ingles Supermarket
Dacula, GA
04.2021 - 04.2023
- Managed daily financial transactions, ensuring accuracy and compliance with company policies.
- Prepared financial reports, providing insights into budget variances and cash flow management.
- Trained junior staff on bookkeeping practices and software usage to improve team proficiency.
- Collaborated with management to optimize budgeting processes and financial planning strategies.
- Maintained and processed invoices, deposits, and money logs.
Education
High School Diploma -
Gwinnett Technical College
Lawrenceville, GA05-2027
Skills
- Proficient in Microsoft applications (excel, word, outlook, etc)
- Fluent in English and Spanish
- Effective public speaking
- Customer Service
- Critical Thinking Skills
- Office administration expertise
- Collaborative teamwork
- Strong attention to detail
Timeline
Patient Service Specialist
Georgia Spine and Orthopaedics
02.2025 - Current
Receptionist
Suwanee Pediatrics
02.2024 - 11.2024
Cashier
Publix
05.2023 - 04.2025
Bookkeeper
Ingles Supermarket
04.2021 - 04.2023
High School Diploma -
Gwinnett Technical College