Monica Valencia
Visalia,CA
Summary
Dynamic and motivated professional with a diverse background in retail sales, office administration, and mobile phone repair. Skilled in enhancing customer experiences through exceptional service and personalized solutions, resulting in increased sales and customer loyalty. Proficient in managing office tasks, maintaining inventory, and troubleshooting technical issues with precision. Known for strong communication, organizational skills, and the ability to thrive in fast-paced environments. Committed to delivering high-quality results and contributing to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Goodwill
Hanford, California
09.2022 - 01.2023
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Greeted customers upon entering the store and provided assistance.
Sales Advocate
Cricket Wireless
Fresno, California
02.2021 - 08.2022
- Negotiated terms of sale with customers while adhering to corporate pricing policies.
- Prepared promotional materials such as brochures, flyers and newsletters.
- Generated reports detailing daily, weekly, monthly sales activity for presentation to senior management.
- Assisted customers in selecting products that best fit their needs.
- Participated in trade shows and other events to promote company products.
- Resolved customer complaints in a timely manner.
Office Assistant
City of Visalia- Parks and Recreation
Visalia, California
12.2018 - 03.2020
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
Phone Technician
One Stop Mobile
Dinuba, California
01.2016 - 03.2018
- Collaborated with other technicians in order to troubleshoot complex problems quickly and accurately.
- Provided technical support for customers having problems with their telephone systems.
- Performed system upgrades and repairs on various phone models.
Cashier
Kmart, Sears Holding
Visalia, California
10.2012 - 11.2015
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science -
Reedley College
Reedley, CA05-2026
High School Diploma -
Dinuba Highschool
Dinuba, California05-2011
Skills
- Fluent in Spanish
- Customer service
- Problem-solving
- Detail-oriented
- Cash handling
- Communication
- Teamwork
- Technical
- Sales
- Inventory
Certification
- Forklift Driver Certification
- CPR Certification
Timeline
Retail Sales Associate
Goodwill
09.2022 - 01.2023
Sales Advocate
Cricket Wireless
02.2021 - 08.2022
Office Assistant
City of Visalia- Parks and Recreation
12.2018 - 03.2020
Phone Technician
One Stop Mobile
01.2016 - 03.2018
Cashier
Kmart, Sears Holding
10.2012 - 11.2015
Associate of Science -
Reedley College
High School Diploma -
Dinuba Highschool