Monica Valenzo
Santa Ana,CA
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
12
12
years of professional experience
Work History
Accounting Receivable Collector
Westways Staffing Services
Orange, California
06.2024 - Current
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Prepared monthly financial reports for management review and analysis.
- Reconciled bank statements on a regular basis.
- Generated weekly aging reports for management review.
Collections Specialist
MAS Financial Services Ltd
Santa Ana, US
08.2017 - 06.2022
- Ensure all customer information is correct, including phone numbers and addresses
- Contact customers to respond to inquiries or to notify them of payment past due
- Check to ensure that appropriate changes were made to resolve customers problems
- Confirm with customers by telephone or in person to determine reasons for overdue payments and set suitable payments arrangements
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Initiate repossession proceedings or hand over the account to management for review
- Critical thinking and problem solving
- Communication (phone, email, in-person, reports)
- Teamwork and collaboration
Warehouse Associate
Fashion Nova Distribution Center
Santa Fe Springs, US
05.2020 - 12.2020
- Restocking shelves, accepting incoming orders, processing and packing orders, counting inventory and ensuring orders are shipped in a timely
- Retained material stock and documented approved items in lists
- Investigated manufacturing lines for product defects
- Arranged machine parts and associated equipment
- Handled the packaging and shipping of finished goods
Collections Specialist
Veros Credit
Santa Ana, US
01.2013 - 07.2017
- Handle on a timely basis customers with past due accounts less than 30 days in order to optimize loss prevention
- Perform other duties assigned to you
- Make outbound and receive inbound calls and consistently follow Discovers recovery call model and techniques
- Make decisions about acceptance/return of partial payments
- Negotiate workouts and repayment plans
- Performs the necessary follow up with customers to bring account current
- May assist with compiling statistical reports and other special projects
Skills
- Negotiation
- Cold Calling
- Repayment plan structuring
- Collections process improvement
- Account reviews
- Aged account reporting
- Payment Acceptance
- Skip Tracing
- Payment schedules
- Familiar with locating individuals
- Call center experience
- Performance Improvements
- FLUENT IN Spanish
- Accounts receivable specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Accounting Receivable Collector
Westways Staffing Services
06.2024 - Current
Warehouse Associate
Fashion Nova Distribution Center
05.2020 - 12.2020
Collections Specialist
MAS Financial Services Ltd
08.2017 - 06.2022
Collections Specialist
Veros Credit
01.2013 - 07.2017