Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Monica Valenzuela

Monica Valenzuela

Customer Service
Kennesaw,GA

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with friendly, positive attitude and proven skill in building relationships with customers. Calm and composed in stressful situations. Successful and documented record in exceeding customer expectations. Articulate, enthusiastic and motivated to maintain customer satisfaction and contribute to overall company success.

Overview

13
13
years of professional experience

Work History

Customer Service Advocate

Target
Acworth, Georgia
10.2016 - 07.2025
  • Processed pick-up orders and managed returns, exchanges, and price adjustments efficiently.
  • Developed relationships with customers through friendly conversations and regular interactions.
  • Worked closely with other departments to ensure quality customer service delivery.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Greeted and assisted customers with inquiries regarding products and services in person and via telephone.
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Trained and served as a mentor for many new team members.
  • Remained calm and professional in stressful circumstances.
  • Assisted and educated customers on how to utilize and become self sufficient in the mobile app to improve their shopping experience by taking advantage of all deals, discounts and promotions.
  • Bagged, labeled, tagged then boxed all defective products to be removed. Also hung and folded clothing while keeping my workspace clean and organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed transactions on point of sale system, matched competitor pricing, and assisted guests on how to use their promotions and maximize on potential savings.

Cashier/server

BurgerFi
Kennesaw, Georgia
05.2012 - 08.2016
  • Managed daily transactions on a computerized point-of-sale system/took orders.
  • Efficiently upsold seasonal food items.
  • Verified that customers were of legal age to purchase alcohol, poured and served beverages.
  • Organized promotional displays on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, serving window and condiment/drink stations.
  • Greeted customers and answered any questions they had about the menu.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Worked closely with front and back of house staff to assist customers and ensure satisfaction.
  • Trained new team members in cash register operation, taking orders, stock procedures, and food/dessert preparation.
  • Answered phone calls to assist customers with questions and orders.
  • Stayed informed about daily specials, new menu items and promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.

Education

High School Diploma -

North Cobb High School
Acworth, Georgia
05-2010

Skills

  • Very comfortable in a customer service environment
  • Experienced in point of sale system
  • Order processing experience
  • Conflict resolution and problem solving
  • Bilingual (English and Spanish)
  • Training new employees
  • Customer engagement
  • Friendly and professional attitude

References

References available upon request.

Timeline

Customer Service Advocate

Target
10.2016 - 07.2025

Cashier/server

BurgerFi
05.2012 - 08.2016

High School Diploma -

North Cobb High School

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