Monica Varela
Chula Vista,CA
Summary
Proven leader in retail management, notably with Sears Holdings Company, adept at driving significant improvements in customer satisfaction and sales performance. Excels in inventory control and operations management, blending problem-solving skills with a friendly demeanor to enhance store environments. Achieved notable sales growth through strategic merchandising and staff development.
Overview
26
26
years of professional experience
Work History
Store Manager
American Freight Furniture and Mattress
12.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Operations Manager
Sears Holdings Company
09.2017 - 12.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Sears Holdings Company
05.2011 - 09.2017
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Key Carrier
Sears Holdings Company
09.2001 - 05.2011
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Representative
Nestle
04.1999 - 09.2001
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
Education
No Degree - Criminal Justice
San Diego Miramar College
San Diego, CAHigh School Diploma -
Colegio Bachilleres De Baja California
Mexicali, Mexico07-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Inventory management
- Store merchandising
- Retail inventory management
- Inventory control
- Friendly and positive
- Operations management
- Policies and procedures
Timeline
Store Manager
American Freight Furniture and Mattress
12.2019 - Current
Operations Manager
Sears Holdings Company
09.2017 - 12.2019
Assistant Store Manager
Sears Holdings Company
05.2011 - 09.2017
Key Carrier
Sears Holdings Company
09.2001 - 05.2011
Sales Representative
Nestle
04.1999 - 09.2001
No Degree - Criminal Justice
San Diego Miramar College
High School Diploma -
Colegio Bachilleres De Baja California
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