Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Vela

Brownsville

Summary

Proven server at Johnny Carino's and Bubba's 33, adept in enhancing guest experiences through exceptional service and upselling techniques. Skillfully balances strong work ethic with hospitality service expertise, fostering warm customer relationships and maintaining high cleanliness standards. Achieved significant sales increases by employing effective sales strategies and memory retention for order accuracy.

Overview

4
4
years of professional experience

Work History

Server

Johnny Carino's
11.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Bubbas 33
10.2020 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associates Degree - General Studies

Odessa College
Odessa, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Sales expertise
  • Sales techniques
  • Order accuracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Server

Johnny Carino's
11.2023 - 06.2024

Server

Bubbas 33
10.2020 - 12.2022

Associates Degree - General Studies

Odessa College

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Monica Vela