Monica Villegas
Carson,CA
Summary
Proven leader and skilled barista at Coffee Bean & Tea Leaf, adept in staff management and customer service excellence. Elevated sales through effective training and upselling techniques. Fostered a positive work environment, significantly reducing employee turnover. Expert in cash handling and workplace safety, ensuring high standards of service and compliance.
Reliable Shift Leader with 10 years in industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Coffee Bean & Tea Leaf
41,182,391 Torrance, CA
03.2016 - Current
- Trained staff on customer service best practices for improved interactions.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Conducted regular inventory checks to maintain stock levels.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Coffee Bean & Tea Leaf
41, Torrance, Ca
03.2013 - 03.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
High School Diploma -
North High
Torrance, CA06.2012
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Shift Supervisor
Coffee Bean & Tea Leaf
03.2016 - Current
Barista
Coffee Bean & Tea Leaf
03.2013 - 03.2016
High School Diploma -
North High