Monica Waggoner
Canute,OK
Summary
Conscientious Tourism Employee with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Oklahoma Department of Tourism
Foss, Oklahoma
09.2022 - Current
- Took payment information and other pertinent information such as addresses and phone numbers to place reservations.
- Collected room deposits, fees and payments.
- Assisted customers with booking reservations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected reservation deposits, fees and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Designed employee work schedules to address complete operational needs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Introduced customers to state park amenities with pleasant and helpful demeanor.
- Kept accounts in balance and ran daily reports to verify totals.
Maintenance Worker
Oklahoma Department Of Tourism
Foss State Park, Oklahoma
02.2022 - 08.2022
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Maintained high standards of efficiency and safety during analysis, troubleshooting and repair of campsite/RV electrical boxes and water faucets.
- Replaced light bulbs in indoor and outdoor fixtures.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Sanitized restrooms using chemicals recommended by Tourism Department.
- Checked inventory levels concerning cleaning products and reported to park manager.
- Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Tested electrical continuity and electrical wiring by using ohmmeter and circuit tester.
Customer Service Specialist
Department Of Tourism
Foss Lake, OK
08.2020 - 09.2021
- Used consultative techniques to understand customer needs.
- Assisted customers with camping/RV reservations and Premium Parking payment system.
- Took payment information and other pertinent information such as addresses and phone numbers to finalize campsite reservations.
- Recorded campsite water or electrical service failure complaints and notified maintenance department.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Recommended park amenities and activities (including special events) to customers, thoroughly explaining details, time and dates.
Education
High School Diploma -
Woodward High School
Woodward, OklahomaSkills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Telephone Management
- Skilled in Microsoft Office
- Customer Data Confidentiality
- Professional telephone demeanor
Timeline
Customer Service Specialist
Oklahoma Department of Tourism
09.2022 - Current
Maintenance Worker
Oklahoma Department Of Tourism
02.2022 - 08.2022
Customer Service Specialist
Department Of Tourism
08.2020 - 09.2021
High School Diploma -
Woodward High School
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