Monica Walker, DVM
Milan,MN
Summary
Results-driven Regional Medical Director with a track record of enhancing patient outcomes and operational efficiency. Cultivated strong industry partnerships and streamlined service delivery processes, leveraging data insights to support business growth and compliance across multiple veterinary units.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Medical Director
Mission Pet Health
Birmingham, AL
04.2025 - Current
- Led regional veterinary teams to deliver quality pet healthcare services.
- Analyzed hospital data to identify trends and improve service offerings.
- Implemented policies and procedures to ensure compliance with all regulatory requirements.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Provided training and support to veterinary staff on best practices.
- Cultivated relationships with local veterinarians to strengthen referral networks.
Director of Veterinary Quality
Banfield Pet Hospital
Portland, OR
01.2013 - 04.2018
- Recruited, trained, and mentored associate veterinarians and Chiefs of Staff to strengthen team capabilities.
- Partnered with Chiefs of Staff to create professional development plans to support personal and business growth.
- Facilitated training sessions to elevate staff performance and align with strategic objectives.
- Assessed employee performance against established benchmarks or targets.
- Communicated effectively with executive leadership to report on progress and challenges.
- Managed budgets and resources to enhance project execution and operational outcomes.
Chief of Staff
Banfield Pet Hospital
Southlake, TX
01.2007 - 01.2013
- Led cross-functional teams to develop and implement hospital policies and procedures that enhanced operational efficiency.
- Monitored performance metrics of initiatives and identified actionable areas for improvement to optimize outcomes.
- Acted as a liaison between executives and other stakeholders.
- Performed in a clinical role while leading and developing a four-veterinarian team to ensure high-quality patient care.
- Facilitated learning for veterinary students in clinical settings.
Education
Bachelor of Science - Biology With Chemistry Minor
University of Louisiana-Monroe
Monroe, LA 08-1998
Doctor of Veterinary Medicine -
Louisiana State University
Baton Rouge, LA05-2004
Skills
- Business growth metrics
- Medical compliance
- Quality assurance
- Clinical leadership
- Budget management
- Stakeholder engagement
- Collaborative leadership
- Training facilitation
- Effective communication
- Problem solving
- Performance assessment
- Conflict resolution
Education and Training
Bachelor's Degree, Biology, Chemistry Minor, Northeast Louisiana University, 1998
Doctor of Veterinary Medicine, Louisiana State University, 2004
Certification
- Texas State Board of Veterinary Medical Examiners- 2004-Present
- DEA- 2004-Present
Accomplishments
- Region of the Year, Southern Veterinary Partners, 2023
- GROW Award-West Division, 2024
- Chief of Staff of the Year-Banfield Pet Hospital 2009
- Partner of the Year-Banfield Pet Hospital 2010
- Consecutive YoY Online Pharmacy growth years- currently 30% YTD
- Consistent YoY regional revenue growth despite industry tailwinds
- Achieved over 22% Ebitda margin 2025, with continued current trends in 2026
Timeline
Regional Medical Director
Mission Pet Health
04.2025 - Current
Director of Veterinary Quality
Banfield Pet Hospital
01.2013 - 04.2018
Chief of Staff
Banfield Pet Hospital
01.2007 - 01.2013
Bachelor of Science - Biology With Chemistry Minor
University of Louisiana-Monroe
Doctor of Veterinary Medicine -
Louisiana State University