Monica Wallace
World Travel, Inc.
Dover,PA
27
years of professional experience
Detail oriented Corporate Travel Consultant with over 20 years of experience with exceptional customer service and communication skills. Proficient in Apollo and Sabre, managing complex itineraries and client bookings to ensure seamless travel experiences.
Work History
Corporate Travel Consultant
20 Years 2 Months- Currently handle all aspects of client bookings including airfare, car reservations, hotel accommodations, rail bookings and ground transportation both domestic and international.
- Proficient in Apollo and Sabre GDS.
- Provide excellent customer service with attention to detail and communication skills.
- Research and book complex travel itineraries.
Corporate Travel Consultant
1 Year 1 Month- Manage corporate travel arrangements for small companies within their budget and travel policy.
- Calculated travel costs for airfare and hotel accommodations for college students traveling abroad.
Onsite Corporate Travel Consultant
5 Years 2 Months- Worked onsite at Case New Holland with clients face to face.
- Handled client bookings for domestic and international travel.
- Provide excellent customer service with attention to detail.
- In charge of paper tickets and other paperwork in support of reservations.
Airline Ticket Agent/Airport Ramp Agent
9 Months- Responsible for checking in passengers for flights including baggage.
- Loaded baggage and managed load requirements.
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Safely operated various ground equipment such as push-back tractors, tugs and de-icing equipment.
Education
Diploma - Travel And Tourism
Skills
Proficient in Apollo and Sabre
Strong communication skills
Exceptional customer service
Teamwork
Timeline
Corporate Travel Consultant
World Travel, Inc.
06.2006 - CurrentRead More
Corporate Travel Consultant
AAA Southern PA
05.2005 - 06.2006Read More
Onsite Corporate Travel Consultant
Rosenbluth International
03.2000 - 05.2005Read More
Airline Ticket Agent/Airport Ramp Agent
Continental Airlines
06.1999 - 03.2000Read More
York Technical Institute
Diploma from Travel And Tourism
Read More