Monica Watson
Moscow,TX
Summary
A dynamic leader with a proven track record at Sweet And Sassy, I excel in strategic planning and staff development. My expertise in operations and management drove significant growth and customer satisfaction. Skilled in fostering team performance and engagement, I've successfully enhanced service levels through innovative strategies and a focus on continuous improvement.
Overview
10
10
years of professional experience
Work History
Regional Manager
Sweet And Sassy
01.2019 - 08.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for Number locations.
Salon Manager
Sweet and Sassy
01.2018 - 08.2019
- Scheduled employees to maintain adequate coverage during business hours.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Stylist
Sport Clips
10.2016 - 12.2018
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Salon Manager
Sweet and Sassy
08.2014 - 10.2016
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Stylist
Sweet and Sassy
02.2012 - 08.2014
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Education
Cosmetology License - Cosmetology
Academy of Hair Design
Lufkin, TX01.2012
High School Diploma -
Groveton ISD
Groveton, TX06.2011
Skills
- Specialize in special needs/ disability cuts
- Specialize in children cuts
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
Regional Manager
Sweet And Sassy
01.2019 - 08.2021
Salon Manager
Sweet and Sassy
01.2018 - 08.2019
Stylist
Sport Clips
10.2016 - 12.2018
Salon Manager
Sweet and Sassy
08.2014 - 10.2016
Stylist
Sweet and Sassy
02.2012 - 08.2014
Cosmetology License - Cosmetology
Academy of Hair Design
High School Diploma -
Groveton ISD
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