Monica Whitman
Rapid City,SD
Summary
Dynamic and results-driven professional with a proven track record at Armadillos Ice Cream Shoppe, excelling in customer service and leadership. Recognized for enhancing customer satisfaction through effective problem-solving and conflict resolution. Adept at fostering a positive work environment while ensuring operational efficiency and team cohesion.
Overview
4
4
years of professional experience
Work History
Day Shift Manager
Armadillos Ice Cream Shoppe
Rapid City, SD
07.2022 - Current
- Plan and distribute the pre-opening assignments for employees.
- Lead employees through the pre-opening assignments and assist when needed.
- Prepare the ice cream machines for the day.
- Distribute cash and coins to ready the register for a day of business.
- Coordinate lunch breaks for employees.
- Oversee the day of work and hold employees to a standard of consistency.
- Ensure customer satisfaction.
- Organize the employees to maintain a clean workspace throughout the shift.
- Communicate with the night shift manager to provide a smooth transition between day and night shift.
- Report directly to owner.
- Assume responsibility for the entire operation of the store and solve any problems that might arise.
Customer Service Representative
Armadillos Ice Cream Shoppe
Rapid City, South Dakota
10.2021 - 07.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized completing any assigned tasks efficiently and thoroughly.
- Greeted customers in a friendly and responsive manner, and made eye contact when taking their order.
Education
High School Diploma -
Home School
Rapid City, SD04-2025
Skills
- Customer service
- Conflict resolution
- Problem solving
- Leadership
- Decision-making
- Effective communication
- Critical thinking
- Friendly, positive attitude
Affiliations
- Volunteer at church youth group.
- Participate in swing, line, and square dancing.
- Spend time outdoors hiking, swimming, running, and playing sports.
- Act in local theatre.
- Love reading and stories.
Timeline
Day Shift Manager
Armadillos Ice Cream Shoppe
07.2022 - Current
Customer Service Representative
Armadillos Ice Cream Shoppe
10.2021 - 07.2022
High School Diploma -
Home School
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