Monica Williams
Winston-Salem,NC
Summary
Productive Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in managing incoming calls and patient database updates demonstrated over 24 years of related experience. Efficient and hardworking with a strong foundation in team training and development for administrative roles. Knowledge of Epic, Citrix, Microsoft Office-Word, Excel and Core Connect, to assist with providing the best quality indirect patient care. Demonstrates professionalism at all times.
Overview
26
26
years of professional experience
Work History
Unit Secretary
Atrium Healthcare Wake Forest Baptist
10.2019 - Current
- Managed incoming calls and directed to appropriate staff.
- Maintained patient confidentiality in line with HIPAA guidelines.
- Answered telephone calls to offer needed information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet patient needs.
Patient Service Representative
Wake Forest Baptist Health Medical Center
05.2017 - 10.2019
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into Epic.
- Maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments
- Provided excellent customer service to patients, answering questions and addressing concerns
Unit Secretary
Wake Forest Baptist Health Medical Center
05.1999 - 04.2017
- Managed incoming calls and directed to appropriate staff.
- Maintained patient confidentiality in line with HIPAA guidelines.
- Answered telephone calls to offer inpatient information, answer questions, and direct calls to appropriate staff.
- Organized paperwork such as charts and reports for the unit and patient needs.
CNA
The Oaks At Forsyth
11.1998 - 05.1999
- Answered call lights and provided patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature and blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered quality care and support to meet needs.
CNA
Forsyth Medical Center
11.1997 - 11.1998
- Answered call lights and provided patient comfort and safety by adjusting bed rails and equipment.
- Offered good oral and personal hygiene by aiding patients with shampooing hair, bathing, and brushing teeth.
- Checked patient vitals such as temperature and blood pressure.
Education
Healthcare Management
Guildford Technical Community College
Jamestown, NC05.2024
Medical Unit Secretary
Forsyth Technical Community College
Winston-Salem, NC05.1999
Skills
- Good communication, customer service, and team player
- Medical Terminology
- Order inventory and supplies
- Answer calls, fax and take messages
- Flexibility
Timeline
Unit Secretary
Atrium Healthcare Wake Forest Baptist
10.2019 - Current
Patient Service Representative
Wake Forest Baptist Health Medical Center
05.2017 - 10.2019
Unit Secretary
Wake Forest Baptist Health Medical Center
05.1999 - 04.2017
CNA
The Oaks At Forsyth
11.1998 - 05.1999
CNA
Forsyth Medical Center
11.1997 - 11.1998
Healthcare Management
Guildford Technical Community College
Medical Unit Secretary
Forsyth Technical Community College
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