Monica Williams
Hephzibah,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Senior Assistant Manager
Security Finance
North Augusta, South Carolina
03.2023 - Current
- Analyzed financial data to identify cost-saving opportunities within the organization.
- Coached team members on best practices for providing exceptional customer service.
- Assisted in developing marketing plans aimed at increasing brand awareness in the local community.
- Evaluated existing products, services offerings to determine if they met customer needs, expectations.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Conducted regular meetings with team members to review progress against goals and objectives.
- Organized promotional events designed to generate interest in new products or services offered by the company.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Served as a liaison between customers and corporate headquarters regarding issues or concerns.
- Advised management on potential risks associated with certain business decisions.
Customer Service Representative
North American Title
Augusta , GA
01.2019 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Douglas Byrd High School
Fayetteville, NC05-1998
Skills
- Operations Management
- Inventory Control
- Store Cleaning
- Customer Relationship Management
- Task Delegation
- Product and service knowledge
- Consulting
- Microsoft Office expertise
- Team motivation
- Customer Relations
- Budgeting and finance
- Workload Management
Timeline
Senior Assistant Manager
Security Finance
03.2023 - Current
Customer Service Representative
North American Title
01.2019 - 03.2023
High School Diploma -
Douglas Byrd High School