Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Wilson

Ellicott City,MD

Summary

Reliable employee seeking to gain real world experience as well as insight to professional life. Offering excellent communication, positivity, and good judgment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Looney's Pub
Fulton, CA
01.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Data Analyst

Office Of Naval Research
Washington, DC
03.2022 - Current
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Participated in meetings with product owners, stakeholders, and other teams involved in software projects.
  • Analyzed qualitative and quantitative data using data analysis tools to identify and validate research conclusions.

Host/Server

Glory Days Grill
Ellicott City, MD
05.2020 - 09.2021
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided excellent customer service to ensure repeat customers.

Host

Leelynn's Dining Room And Lounge
Ellicott City, MD
09.2019 - 03.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Education

United States Government And Politics

University of Maryland - College Park
College Park, MD
05-2024

Skills

  • Food Running
  • Order Management
  • Guest Engagement
  • High-Volume Dining
  • Service Prioritization
  • Strong Work Ethic
  • Data Analytics
  • Data Collection and Analysis
  • Program Planning
  • Quantitative Research

Certification

  • R certified
  • PCEP
  • Excel certified
  • First Aid certified
  • HQL
  • Maryland non-tidal/tidal fishing license
  • Maryland resident hunting license

Timeline

Server

Looney's Pub
01.2023 - Current

Data Analyst

Office Of Naval Research
03.2022 - Current

Host/Server

Glory Days Grill
05.2020 - 09.2021

Host

Leelynn's Dining Room And Lounge
09.2019 - 03.2020

United States Government And Politics

University of Maryland - College Park

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Monica Wilson