Monica Wise
Shreveport,LA
Summary
Proven Property Manager with a track record of enhancing tenant relations and maintaining high occupancy rates at Greenwood Apartments. Skilled in property management and staff leadership, I excel in optimizing operational efficiency and customer satisfaction. Successfully implemented marketing strategies, boosting occupancy by over 20%. Expert in compliance monitoring and financial reporting, ensuring top-notch property standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager
Greenwood Apartments
06.2019 - 08.2022
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Administration Assistant
Tac Real Estate
08.2017 - 06.2019
- Prepared weekly employee work schedules to meet operational needs.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Shift Leader
Tyson Foods
02.2010 - 08.2017
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
Center Manager
ACE Cash Express Inc.
02.2006 - 02.2010
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Desk Medical Receptionist
Doctors Hospital
05.2004 - 02.2007
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate - Criminal Justice
Bossier Parish Community College
Bossier City, LA05.2024
Technical - Criminal Justice
Bossier Parish Community College
Bossier City, LA12.2023
Skills
- Business Administration
- Staff Management
- Tenant relations
- Vendor Management
- Compliance Monitoring
- Loan Processing
- Legal knowledge
- Lease Renewals
- Financial budgeting and reporting
- Fair housing mandates
- Preventive Maintenance
- Property Management
- Maintenance Scheduling
- Marketing and Advertising
- Property Inspections
- Lending
- Leasing and sales
- Customer service-focused
- Knowledge of building codes
- Multi-family property management
- Payment Collection
- Maintenance knowledge
- Rent collection
- Tenant and eviction laws
- Property tours and inspections
Certification
CPR
Timeline
Property Manager
Greenwood Apartments
06.2019 - 08.2022
Administration Assistant
Tac Real Estate
08.2017 - 06.2019
Shift Leader
Tyson Foods
02.2010 - 08.2017
Center Manager
ACE Cash Express Inc.
02.2006 - 02.2010
Front Desk Medical Receptionist
Doctors Hospital
05.2004 - 02.2007
Associate - Criminal Justice
Bossier Parish Community College
Technical - Criminal Justice
Bossier Parish Community College