Monica Wyles
Spring,Texas
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Director of Operations
HOSPITALITY CLEANING SOLUTIONS
01.2012 - 12.2023
- Led financial planning and analysis team supporting the President
- Provided financial management reporting including monthly, quarterly, and annual financial reviews to the President
- Ensured cohesive financial, strategic, and operating plans
- Led allocation of resources, content profitability, financial/analysis, and performance management
- Develop and implement strong financial controls
- Oversaw all aspects of personnel management, including interviewing, coaching, counseling, training, and evaluation
- Monitored day-to-day departmental activities, delegated tasks according to patient needs, and ensured compliance with all federal, state, and hospital policies, procedures, and guidelines
- Assisted with the development of the current bid process
- Streamlined payroll process to fully electronic
- Coordinated with the HR department to recommend new-hire training that reduced instances of misunderstandings and miscommunication in the first 2 months by 42%
- Researched market trends to find prime advertising opportunities in commercial cleaning solution platforms, boosting client base by 15%
- Extensively developed and tracked departmental metrics and led weekly discussions with staff to review data and progress which resulted in over $200K savings annually.
Counselor - Internship
FAMILYTIME CRISIS AND COUNSELING CENTER
01.2021 - 05.2023
- Conducted clinical intake, assessed clients for mental health and/or substance abuse treatment services, and completed treatment plans and progress notes
- Provided medical, housing, social, employment, and legal services referrals
- Produced the required reports and associated compliance documentation as necessary
- Participated in weekly staff meetings and other agency sessions as required
- Developed comprehensive service plans, coordinated case management, and substance abuse services
- Maintained confidential files, secured releases, and facilitated the exchange of information between referring agencies
- Participated in weekly staff meetings, as well as outside agency meetings as requested providing referrals to county resources including housing, substance abuse/mental health treatment, benefits, medical, etc
- Served as a client advocate and directly facilitated client access to services.
Clinical Business Manager
MD ANDERSON CANCER CENTER
01.2004 - 06.2011
- Promoted from staff accountant to Clinical Business Manager in 2008, with full management responsibility over the Clinical Translational & Research Center and the Clinical Center for Targeted Therapy, as well as related laboratory
- Significantly increased patient throughput with process improvements and increased annual clinic revenues by an average of 20% until physical clinic capacity was filled in 2011
- Growth was realized with minimal staff increases and by leveraging existing equipment, thus resulting in higher gross profit margins
- As staff accountant prior to 2008, re-engineered inefficient paper-driven billing processes by developing technology improvements in coordination with the IT department, which resulted in an 80% improvement in cash collections
- Led the business manager's research operations initiatives with responsibility for developing lean process improvements in coordination with the MD Anderson Business Centers
- Improvements included a decrease in the patient registration process from 5 to 1.5 days, which resulted in speedier diagnoses for cancer patients, which can be critical to patient outcome, as well as lower operating costs
- Also streamlined patient post-registration check-in and checkout process, which reduced wait time by as much as 50% for many patients, increasing the average number of patients per day and revenue per day
- Encouraged cohesion among varying departments, including reception, billing, and clinic roles, to boost overall operating efficiency by 9%
- Identified, analyzed, and implemented clinical administrative cost reductions in excess of $1 million
- Most of the savings were the result of the elimination of job function duplication, excess personnel in off-peak hours, reduction related to discretionary event costs, and supply inventory reduction
- As Chairman of the Research Billing and Reconciliation Committee, created policies and changed faulty processes to eliminate significant systemic billing problems, which were discovered after assuming management of clinics
- This eliminated a major risk factor for MD Anderson
- Additional duties included acting as a liaison between medical staff and patients, coordinating with social services providers, and maintaining thorough knowledge of medical coding (ICD-9 and CPT) and insurance operations.
Education
Master of Art in Marriage and Family Therapy -
Houston Baptist University
Houston, Texas01.2023
Master of Business Administration Degree -
Texas Woman's University
Denton, Texas01.2008
Bachelor of Business Administration - Accounting
Sam Houston State University
Huntsville, Texas01.2003
Skills
- Microsoft Office
- QuickBooks
- Budgeting and Forecasting
- Communication and Interpersonal skills
- Office Administration
- Crisis Intervention
- Client Advocacy
- Policy Implementation
- Expense Tracking
- Operations Management
- Strategic Planning
- Business Administration
Timeline
Counselor - Internship
FAMILYTIME CRISIS AND COUNSELING CENTER
01.2021 - 05.2023
Director of Operations
HOSPITALITY CLEANING SOLUTIONS
01.2012 - 12.2023
Clinical Business Manager
MD ANDERSON CANCER CENTER
01.2004 - 06.2011
Master of Art in Marriage and Family Therapy -
Houston Baptist University
Master of Business Administration Degree -
Texas Woman's University
Bachelor of Business Administration - Accounting
Sam Houston State University