Monica Alesia Hernandez
Goodwill Retail Store & Donation Center
Phoenix,AZ
5
years of professional experience
Dynamic professional with extensive experience in customer service and cash handling at Goodwill Retail Store. Proven ability to train employees and enhance productivity, fostering a positive shopping environment. Recognized for problem-solving skills and a results-driven approach, consistently ensuring efficient operations and customer satisfaction.
Work History
Head Cashier
9 Months- Supervised front-end cashier operations and maintained efficient register flow.
- Processed cash, card, and donation transactions with accuracy.
- Trained new cashiers on POS procedures and customer service standards.
- Reconciled register drawers and prepared daily cash reports.
- Resolved customer concerns and supported smooth checkout experiences.
- Verified pricing, returns, and discounts according to store policies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Shop Attendant
3 Months- Sanitized surfaces, stations, and high-touch areas to support clean environment.
- Organized waiting area and maintained tidy, welcoming customer experience.
- Restocked supplies and monitored inventory levels for essential shop items.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
Car Detailer, Cashier
4 Months- Cleaned interior and exterior surfaces using vacuums, microfiber towels, and approved detailing products.
- Applied tire dressing, window cleaner, and trim protectant for polished final presentation.
- Followed safety procedures while handling chemicals, equipment, and customer vehicles.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Provided exceptional customer service and addressed customer inquiries.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
House Keeping
3 Months- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Upheld company standards for cleanliness by performing routine housekeeping tasks in all work areas.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
Night Audit, Hostess for Continental Breakfast , H
3 Months- Monitored lobby and breakfast areas to ensure cleanliness and guest readiness.
- Coordinated with front desk and kitchen staff to support efficient guest service.
- Replenished breakfast items and maintained stocked, presentable serving stations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Employee training
Multi-tasking skill
Cash handling
Cash register operation
Money handling
Problem-solving
Cashier supervision
Timeline
Head Cashier
Goodwill Retail Store & Donation Center
01.2026 - 10.2026Read More
Shop Attendant
Blood & Ink Tatoo
01.2026 - 04.2026Read More
Car Detailer, Cashier
Super Star Car Wash
08.2022 - 12.2022Read More
House Keeping
Holiday Inn Suites
05.2022 - 08.2022Read More
Night Audit, Hostess for Continental Breakfast , H
Quality Inn Suites
01.2022 - 04.2022Read More
Tolleson High School
High School Diploma
Read More