MONICA CABRERA
Davie
Summary
Detail-oriented and patient-focused professional with extensive experience in healthcare administration, call center operations, and front-desk coordination. Proven ability to manage high call volumes, verify insurance coverage, explain financial information clearly, and maintain accurate, HIPAA-compliant records. Known for professionalism, empathy, and strong organizational skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Receptionist & Shipment Coordinator | Sales Support
EUROCRAFT CABINETRY
01.2025 - Current
- Acted as the primary front-desk contact for clients, designers, and vendors, managing a high volume of calls and emails.
- Coordinated inbound and outbound shipments, ensuring accurate documentation, scheduling, and delivery tracking.
- Maintained order and shipment records using NetSuite and Google Sheets to ensure accuracy and visibility.
- Supported sales operations by assisting with customer inquiries, order status updates, and follow-ups.
- Prepared and managed documents using Google Docs and Gmail to support daily operations.
- Collaborated with sales, warehouse, and management teams to resolve issues efficiently and maintain workflow continuity.
Patient Service Representative
MEMORIAL HEALTHCARE SYSTEM
10.2022 - 12.2024
- Managed 80-90 inbound calls daily in a high-volume call center environment.
- Scheduled patient appointments while verifying insurance eligibility and obtaining required authorizations.
- Explained coverage, benefits, and next steps to patients with clarity and empathy.
- Maintained and updated patient records in compliance with HIPAA regulations.
- Addressed patient concerns professionally, escalating issues when appropriate to ensure resolution.
Patient Representative
DENTAL CARE ALLIANCE
11.2018 - 09.2022
- Greeted and checked in patients while verifying demographic and insurance information.
- Managed appointment scheduling and maintained accurate clinic calendars.
- Communicated insurance coverage and benefits to patients in an understandable manner.
- Coordinated with insurance providers to obtain authorizations for procedures.
- Maintained organized and accurate patient records.
Patient Representative
ELMQUIST EYE GROUP
01.2018 - 11.2018
- Provided front-desk support including patient check-in, scheduling, and phone management.
- Verified patient information and insurance coverage.
- Processed payments and managed daily cash transactions.
- Trained new employees on office procedures and customer service standards.
Education
Florida GED -
04.2017
Skills
- Patient Financial Services Support
- Insurance Verification & Authorizations
- Billing & Coverage Communication
- Call Center Operations
- Customer Service & Conflict Resolution
- Data Entry & Record Management
- Scheduling & Coordination
- HIPAA Compliance
- Team Collaboration
- Epic
- NetSuite
- Google Sheets
- Google Docs
- Gmail
- Microsoft Office 365
- Email & Calendar Management
- Video Conferencing
Languages
Spanish
Portuguese
Timeline
Receptionist & Shipment Coordinator | Sales Support
EUROCRAFT CABINETRY
01.2025 - Current
Patient Service Representative
MEMORIAL HEALTHCARE SYSTEM
10.2022 - 12.2024
Patient Representative
DENTAL CARE ALLIANCE
11.2018 - 09.2022
Patient Representative
ELMQUIST EYE GROUP
01.2018 - 11.2018