MonicaLynn Madsen
Menifee,CA
Summary
Eight years of experience at Walt Disney Company, advancing from Attractions Host to Attractions Trainer and Lead. Demonstrated expertise in Guest satisfaction, Team collaboration, and operational oversight. Proven track record of enhancing Gustomer experiences and training cast members for optimal performance. Previous management and business ownership experience adds depth to operational skills.
Overview
2027
2027
years of professional experience
Work History
Avenger's Campus Guest Control Lead
Walt Disney Company
Anaheim, California
2024 - Current
- Identified Guest needs promptly to enhance overall experience.
- Assisted Guests with requests and answered questions to boost satisfaction levels.
- Provided support and guidance to Team Members to maintain a collaborative work environment.
- Engaged Guests in conversation using strong interpersonal skills to foster positive interactions.
- Worked successfully with diverse group of Cast Members to accomplish goals and address issues related to our products and services.
Special Event Lead
Walt Disney Company
Anaheim, California
2024 - Current
- Completed day-to-day duties safely and efficiently.
- Collaborated with diverse Cast Members to achieve goals and resolve product and service-related issues.
- Enhanced Guest satisfaction by effectively resolving problems with knowledgeable, friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to the Guests when face-to-face or through phone conversations.
- Coordinated with Team Members to meet show objectives with safety and courtesy.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Mater's Junkyard Attraction Lead
Walt Disney Company
Anaheim, California
2023 - Current
- Oversaw all aspects of daily attraction operations.
- Supervised daily operations of attractions to ensure guest satisfaction and safety.
- Trained and mentored team members on operational procedures and guest interaction.
- Delivered guest service support, enhancing visitor experience in attractions area.
- Ensured that all employees followed company policies and procedures within the attractions area.
- Maintained daily records of guest attendance, ensuring accurate tracking for operational insights.
- Conducted training sessions, improving team understanding of company procedures and policies.
Skills
- Event coordination
- Operational oversight
- Team management
- Cast Member training
- Guest service
- Team collaboration
- Guest satisfaction
Timeline
Avenger's Campus Guest Control Lead
Walt Disney Company
2024 - Current
Special Event Lead
Walt Disney Company
2024 - Current
Mater's Junkyard Attraction Lead
Walt Disney Company
2023 - Current