Monica P. Pohl
Sterling,VA
Summary
High-preforming Financial Specialist healthcare professional with 14+ years of experience impacting positive personable confidence ability to communicate with patients and utilize bilingual skills. Committed to continuous improvement, collaborating with cross functional teams to solve complex problems and contributing to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Financial Specialist II/ Float FS II
Inova Health System
Leesburg , VA
2021.07 - Current
- Provide coverage in frontend functions that initiate patient care such as scheduling, registration and care management several units as follows, Antenatal Testing Center, Postpartum unit, Pre-registrations, Out Patient Radiology and Laboratory services, Wound Center and Emergency Department.
- Provide prompt customer support with a professional, friendly, and patient attitude.
- Manage the reimbursement process through collection of accounts.
- Anticipate overload and peak work conditions and identify resources to resolve them.
- Respond to problems with a sense of urgency using logical process to identify problem origin and develop appropriate solutions.
- Participate in patient safety meetings, monthly department zoom meetings and HealthStream assignments to stay compliant to all key hospital patient care policies and procedures.
- Demonstrate an understanding of accounts process such as benefits verification, insurance classification, billing complaint claims and account follow up.
Financial Specialist I
Inova Health System
Leesburg , VA
2017.07 - 2021.07
- Financial Specialist at 311-bed non-profit hospital.
- Counsels' patients on financial liability using our hospital financial counseling options to achieve maximum reimbursement for patient services.
- Reviewed approximately 30 accounts daily, insured through private insurance, Medicare or Medicaid and self-pay to assess accuracy of verified benefits and related cost estimates.
- Directly engage with patients and conduct thorough review of benefits and liability.
- Manages reimbursement process through collection of accounts.
- Utilizes HealthStream application to stay compliant to all key hospital patient care police and procedures.
- Provide coverage for Postpartum Unit, Emergency Department, Breast Center, and Antenatal Testing Center.
- Assist in managing department’s Engagement committee which make employee related recommendations and engages directly with department leadership.
Patient Registration Rep II/ Radiation Oncology
Inova Health System
Leesburg , VA
2016.03 - 2017.07
- Executed and Implemented scheduling and registration for all patients per department procedures and guidelines.
- Accessed insurance, demographic and verification.
- Collected and gathered all patient's medical records and images.
- Created all appointments, scheduling and charting for Radiation Oncologist and Radiation Therapist.
- Managed and ran front office in day-to-day operations.
Attendance Secretary
Loudoun County Public Schools
Sterling , VA
2013.11 - 2016.03
- Assisted in coordinating and overseeing day-to-day operations of attendance office for 600+ enrolled students.
- Provided secretarial support to Principal and Assistant Principal.
- Acted as liaison between students, parents, staff and appropriate agencies regarding student attendance and registration.
- Implemented all classroom schedules.
- Executed Monthly reports with scheduling and attendance.
- Registered all Kindergartners and collected all demographics and personal information for all students.
- Maintained all school records and archives.
- Mitigated variety of student and parent complaints and problems daily.
Patient Registration Representative
Inova Health System
Leesburg , VA
2008.04 - 2016.03
- Register patients accurately to ensure quick claims processing, while providing excellent customer service
- Collected patent financial liability for Emergency services.
- Entered all patient data gathered accurate and confidential in EPIC database.
- Registering all after-hours imaging appointments for MRIs, CTs, ultrasounds, STAT blood orders.
- Registering and entered all admissions throughout 311 bed hospital and including all newborn admissions through Labor and Delivery unit.
- Worked closely with all medical staff in Emergency Department and other units.
Marketing Specialist/ Leasing Consultant
KSI Management
Sterling , VA
2003.04 - 2004.05
- Identified appropriate marketing channels and target potential residents for a tax credit property.
- Maximized advertising efforts by developing content for media relations and corporate communications.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Gerenal Studies/ Healthcare
Northern Virginia Community College
Alexandria, VALegal Secretary
Washington Business School
05.1999
Skills
- Certified medical bilingual Spanish interpreter and translator.
- Knowledge of Epic, Aria, Passport One Source and Nthrive Carepricer, and programming databases for all scheduling, insurance, verifying and collecting financial services for reimbursement.
- Extensive knowledge of Medicare and Medicaid rules, laws and policies.
- Extensive training and experience in disaster events, working in high-risk, high-pressure situation in Trauma level III Emergency Department, registering Covid-19 patients, TDO's (temporary detention order for mental health evaluation), emergency order drug testing, crime victims/ FACTS patients.
- Typing speed 65 WPM
- Typing speed 65 WPM
Certification
Certified Spanish Interpreter
Timeline
Financial Specialist II/ Float FS II
Inova Health System
2021.07 - Current
Financial Specialist I
Inova Health System
2017.07 - 2021.07
Patient Registration Rep II/ Radiation Oncology
Inova Health System
2016.03 - 2017.07
Attendance Secretary
Loudoun County Public Schools
2013.11 - 2016.03
Patient Registration Representative
Inova Health System
2008.04 - 2016.03
Marketing Specialist/ Leasing Consultant
KSI Management
2003.04 - 2004.05
Gerenal Studies/ Healthcare
Northern Virginia Community College
Legal Secretary
Washington Business School
Certified Spanish Interpreter
Similar Profiles
PEYTON RUNIONSPEYTON RUNIONS
Credentialing Coordinator at Inova Health SystemCredentialing Coordinator at Inova Health System
Aminata BanguraAminata Bangura
Patient Safety Associate at Inova Health SystemPatient Safety Associate at Inova Health System
Harpreet KaurHarpreet Kaur
Project Analyst Lead at Inova Health SystemProject Analyst Lead at Inova Health System