Monica S Saad

• Managed daily operations of financial center, maintaining strict compliance with applicable regulations and internal guidelines.
• Led team in achieving operational excellence through enhanced customer service protocols.
• Mentored staff on best practices in customer service and financial product offerings.
• Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
• Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
• Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
• Promoted digital banking adoption among customers by providing assistance in using online platforms seamlessly.
• Streamlined operations for increased efficiency through process optimization and workflow management.
• Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
• Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
• Prepared cash flow analysis report for all branches.
• Posting of all Claims of Disability insurance to loans

• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Led branch operations, ensuring compliance with regulatory standards and enhancing service quality.

• Manage Operations for 6 branches, ensuring efficiency and compliance.
• Managed cross-branch coordination and execution of lending and collection strategies to ensure seamless daily operations.
• Increase member's base while successfully executing marketing presentations.
• Developed and train team members to foster a culture of continuous improvement and growth.
• Facilitated communication and collaboration as company liaison during merger of Mount Sinai Federal Credit Union and Peoples Credit Union in September 2009.
• Head Teller

July 2003 to July 2005

• Responsible for cash disbursement to tellers and balancing vault.
• ATM balancing
• Supervised tellers duties
• Performed accounting operations including, share draft, ACH reports, negative balance reports, balancing GL's and accounts payable.
• Train new employees.
• Senior Teller
• July 2000 to 2003
• Teller
• August 1995 to July 2000