Monica Allen
Middletown
Summary
I am a hardworking individual, always eager to learn new skills, and take on challenges that I haven’t encountered before. My number one priority in any job is to treat everyone with respect, and ensure that the other person is being heard, whether it’s a customer or a coworker.
Overview
5
5
years of professional experience
Work History
Store Associate
DSW
Middletown
10.2024 - Current
- Managed price changes and organized sale tags for optimal presentation.
- Processed damaged and stolen items efficiently.
- Executed refunds, rainchecks, discounts, and shipping services accurately.
- Received and organized incoming shipments; security-tagged clothing and assembled displays.
- Prepared clearance items to maximize sales opportunities.
- Maintained cleanliness by vacuuming, wiping counters, and disposing of trash.
- Operated cash register, facilitated customer checkouts, and enrolled customers in loyalty programs.
Pharmacy Technician
CVS Healthcare
Middletown
09.2023 - 03.2025
- Collected patient information and processed copayments and out-of-pocket expenses.
- Created new patient profiles, verified insurance details, and applied manufacturer coupons.
- Dispensed medications and managed medication inventory to ensure accuracy.
- Maintained sanitary environment to prevent cross-contamination of medications.
- Responded to inquiries from doctors and patients to facilitate communication.
- Operated drive-thru service efficiently to enhance patient access.
- Scheduled vaccination appointments, ensuring compliance with health protocols.
Store Associate
CVS Pharmacy
Middletown
11.2021 - 09.2023
- Organized stock on shelves and set up planograms for optimal product placement.
- Assessed shrinkage, processed damages, and managed clearance items effectively.
- Gathered, packed, and labeled packages for shipping to customers outside of store.
- Provided exceptional customer service by guiding customers to products and recommending suitable options.
- Established strong relationships with recurring customers to enhance loyalty.
- Managed photo center operations, including taking passport photos and maintaining printing equipment.
- Maintained cleanliness by sanitizing surfaces and vacuuming regularly.
- Executed opening and closing shifts, ensuring smooth store operations.
Crew Member
McDonald's
Middletown
05.2021 - 10.2021
- Operated fryer and prepared meals, ensuring quality and efficiency in food production.
- Managed drive-thru operations, processing cash transactions, coupons, and loyalty rewards.
- Maintained cleanliness by wiping counters and sanitizing soda fountains, blenders, and cookware.
- Delivered patient, friendly customer service while taking difficult orders.
Waiter
Tequila Sal y Limon
Suffern
01.2020 - 05.2021
- Processed customer orders, prepared meals, and completed transactions efficiently.
- Maintained cleanliness and setup of dining tables to enhance guest experience.
- Served food and beverages, ensuring timely delivery to all customers.
- Monitored tables regularly to provide exceptional customer service.
- Resolved complaints promptly to maintain high levels of satisfaction.
Education
High School Diploma -
Middletown High School
Middletown, NY06-2023
Some College (No Degree) - Nursing
SUNY Orange Community College
Middletown, NYSkills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Product knowledge
- Stock replenishment
- Refund processing
- Problem solving
- Team collaboration
Accomplishments
- Honors High School Graduate
- Eastern States Champion (wrestling)
- Section 9 Champion (wrestling)
- Art club president
- Peace Builder Awards
Timeline
Store Associate
DSW
10.2024 - Current
Pharmacy Technician
CVS Healthcare
09.2023 - 03.2025
Store Associate
CVS Pharmacy
11.2021 - 09.2023
Crew Member
McDonald's
05.2021 - 10.2021
Waiter
Tequila Sal y Limon
01.2020 - 05.2021
High School Diploma -
Middletown High School
Some College (No Degree) - Nursing
SUNY Orange Community College
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