Monika Cieniuch
Morrisville,PA
Summary
Dynamic Checkout Coach excelling in customer engagement and staff training, dedicated to enhancing service delivery and fostering client relationships.
Overview
23
23
years of professional experience
Work History
Checkout Coach
Giant Food Stores
Yardley, Pennsylvania
03.2024 - Current
- Trained cashiers on efficient checkout processes and customer service standards.
- Monitored checkout operations to maintain smooth workflow and reduce wait times.
- Assisted customers with inquiries and resolved issues during the checkout experience.
- Implemented best practices for transaction processing and cash handling procedures.
- Provided feedback to management on staff performance and customer interactions.
- Educated team members on new policies, promotions, or technology updates.
- Promoted store loyalty programs to enhance customer engagement at checkout stations.
- Provided excellent customer service by being friendly, approachable, and helpful.
- Operated cash registers to process customer transactions accurately and efficiently.
- Assisted in resolving customer complaints in a professional manner.
- Verified that prices were accurate on all items scanned at checkout counter.
- Checked expiration dates on products before ringing up orders to ensure freshness of items purchased.
- Managed store returns in accordance with company policies and procedures.
- Balanced register drawers at end of each shift ensuring accuracy of funds received versus sales receipts issued.
- Greeted customers, provided assistance with their purchases, and answered any questions they had.
- Maintained a neat and orderly work station throughout shift, including cleaning up spills or other messes promptly.
- Offered advice on product selection when needed.
- Processed payments using POS systems while following proper cash-handling protocols.
- Encouraged customers to sign up for loyalty programs or promotional offers.
- Assisted team members with various tasks such as restocking shelves or checking out customers when needed.
- Inspected merchandise for damages prior to check out process.
- Provided direction and guidance to new employees during training period.
- Ensured compliance with safety regulations within the store environment.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
Scheduler,service coordinator, factory supervisor
Okna Windows
Bristol, PA
10.2015 - Current
- Coordinated schedules for production and delivery of windows and doors.
- Collaborated with team leads to adjust schedules based on operational needs.
- Scheduled and confirmed appointments.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Performed data entry into computer systems for tracking purposes.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated service schedules and appointments for clients and staff.
- Managed client inquiries and resolved service-related issues effectively.
- Collaborated with team members to enhance service delivery processes.
- Maintained accurate records of client interactions and service requests.
- Facilitated communication between clients and service providers for seamless operations.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Updated internal systems with information related to new or revised services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Worked with technicians to complete paperwork within designated time.
- Obtained purchase order information to invoice work orders.
- Assisted in the development of training materials related to service coordination processes.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Managed communication between teams to ensure timely project updates.
- Implemented best practices for efficient time management across projects.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Maintained positive working relationship with fellow staff and management.
Administrative Assistant
M.A.J. Siding & Windows, LLC
Levittown, Pennsylvania
05.2003 - 10.2015
- Managed office supplies and inventory for efficient daily operations.
- Coordinated meeting schedules and arranged logistics for staff events.
- Prepared correspondence and documents using Microsoft Office Suite effectively.
- Assisted in onboarding new employees by preparing training materials.
- Maintained filing systems to ensure easy access to information and records.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Supported project coordination by tracking deadlines and deliverables regularly.
- Organized travel arrangements for executives, including itineraries and accommodations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
COMPLETION CERTIFICATE - LAW
PARALEGAL COURSE
Lock Haven, PA06-2015
High School Diploma -
HIGH SCHOOL
GRAJEWO06-1998
Some College (No Degree) - Education
NKOiK COLLEGE
BIALYSTOKSkills
- Transaction processing
- Cash handling and POS systems
- Customer engagement and relationship management
- Conflict resolution
- Time management and process optimization
- Attention to detail
- Effective communication
- Problem solving and analytical skills
- Team leadership and collaboration
- Performance feedback and monitoring
- Employee scheduling and retention
- Patience and empathy
- Professionalism and courtesy
- Reliability and punctuality
- Active listening
- Organizational skills
- Customer service management and outreach
Languages
English
Full Professional
Polish
Native/ Bilingual
Russian
Professional
Timeline
Checkout Coach
Giant Food Stores
03.2024 - Current
Scheduler,service coordinator, factory supervisor
Okna Windows
10.2015 - Current
Administrative Assistant
M.A.J. Siding & Windows, LLC
05.2003 - 10.2015
COMPLETION CERTIFICATE - LAW
PARALEGAL COURSE
High School Diploma -
HIGH SCHOOL
Some College (No Degree) - Education
NKOiK COLLEGE