Summary
Overview
Work History
Education
Skills
Timeline
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Monika Hynkova

Cocoa,FL

Summary

Dependable waitress that is successful at providing fast, high-quality customer service to guests in fine dining restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

22
22
years of professional experience

Work History

Server

Heidi's Jazz Club and Restaurant
06.2009 - 08.2024
  • Upsold high-profit items to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, polished glasses and silverware and maintain cleanliness of the restaurant.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served patrons daily with consistent recommendations for exceptional service.
  • Maintained customer relationships for 15 plus years.

Co-Owner

Rose Floor Covering Inc.
01.2003 - 01.2008
  • Evaluated suppliers to maintain cost controls and improve operations.
  • physical labor of laying down floors for commercial businesses.
  • Provide estimates to companies to drive and maintain substantial business growth from competitors.

Education

High School Diploma -

Pedagogical School
Prerov , Czech Republic
06.1999

Skills

  • Safe Food Handling
  • Hospitality service expertise
  • Order Accuracy
  • Fine dining experience

Timeline

Server

Heidi's Jazz Club and Restaurant
06.2009 - 08.2024

Co-Owner

Rose Floor Covering Inc.
01.2003 - 01.2008

High School Diploma -

Pedagogical School

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Monika Hynkova