Monika Jordan
Bob Evans Restaurants
Columbus
9
years of professional experience
Versatile professional with extensive experience in customer service, education, administrative support, and logistics. Skilled in adapting to diverse environments, managing tasks efficiently, and fostering positive relationships. Committed to delivering high-quality service while maintaining professionalism in all interactions.
Work History
Server
3 Years 11 Months- My most recent role as a Server at Bob Evans Restaurants August 2022-Present showcases my commitment to delivering exceptional service. Welcomed guests, handled orders, and facilitated a positive dining experience from beginning to end. Coordinated with kitchen and service staff to maintain high service efficiency. Managed customer expectations, upsold menu items, and resolved complaints professionally. Utilized POS systems, handled cash, and multitasked effectively in fast-paced environment.
- Delivered exceptional customer service by accurately taking and processing orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Lead Teacher and Front Staff Administrative Support
3 Years 6 Months- As a Lead Teacher and Front Staff Administrative Support at Kiwi’s Clubhouse January 2020-July 2023, Gained extensive experience in education and administrative support, enhancing operational efficiency. During my time in this role, Created and executed curricula for Pre-K students, emphasizing early childhood development. Created nurturing classroom environment, fostered strong relationships with parents, and tracked student progress through detailed assessments to support early childhood development. My promotion to administrative support involved managing enrollment, coordinating events, scheduling appointments, and providing customer service to parents. Leveraged organization, time management, and communication skills to ensure smooth operations in classroom and office.
- Designed and implemented engaging curriculum enhancing children's learning experiences.
- Mentored and guided junior teachers to foster professional development and teaching excellence.
- Developed individualized education plans tailored to diverse student needs and learning styles.
Customer Service Associate and Cash Office Specialist
7 Months- My time at Kohls November 2020-June 2021 provided me with strong experience in financial operations and customer service. Executed cash handling procedures, performed daily cash reconciliations, and prepared bank deposits in the role of Customer Service Associate and Cash Office Specialist. Maintained a high level of accuracy in financial recordkeeping, performing cash audits, and ensuring compliance with company policies. Assisted customers with product inquiries, processed transactions, and resolved concerns, enhancing customer satisfaction and loyalty. This experience further developed my attention to detail, organizational skills, and ability to work in fast-paced environments.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance store presentation and customer experience.
- Managed inventory levels, ensuring product availability and accuracy on the sales floor.
Server
3 Years- Previously, I worked as a Server at First Watch August 2017-August 2020, where Enhanced customer service skills through direct guest interactions. Like my current role, Managed guest interactions, took orders, and ensured smooth dining experiences. At First Watch, Refined upselling techniques, handled cash transactions, and maintained cleanliness and welcoming atmosphere. Both roles reflect my ability to perform well under pressure, maintain a positive demeanor, and work effectively in team settings.
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Trained new servers on menu items, service standards, and operational protocols.
Education
High School/GED
- Diploma
- GPA: 3.7
Skills
Customer service excellence
Fast-paced multitasking
Financial record management
Administrative coordination
Administrative Support: Scheduling
recordkeeping
data entry
and event coordination.
Childhood education design
POS and software proficiency
Memory management
POS operation
Task management
Adaptability and flexibility
Scheduling
Child Development and Education: Curriculum design
classroom management
and early childhood education.
Timeline
Server
Bob Evans Restaurants
08.2022 - CurrentRead More
Customer Service Associate and Cash Office Specialist
Kohls
11.2020 - 06.2021Read More
Lead Teacher and Front Staff Administrative Support
Kiwi’s Clubhouse
01.2020 - 07.2023Read More
Server
First Watch
08.2017 - 08.2020Read More
Manatee High School
High School/GED
Read More