Monika Laleva
Plainfield,IL
Summary
Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Reliable and adaptable, skilled in conflict resolution and team coordination.
Overview
5
5
years of professional experience
Work History
Head Hostess
The Cheesecake Factory
06.2025 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Crew Member
Dunkin Donuts Baskin Robbins
04.2021 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
Crew Member
Play And Spin
03.2020 - 03.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor - Game Design
College of DuPage
Glen Ellyn, IL05-2028
Skills
- Guest service
- Exceptional communication
- Guest relations
- Restaurant software proficiency
- Scripting and programming
- Game analytics
- Storytelling and narrative
- Art and animation
- Gaming design
- Game prototypes
- Design development
- Concept development
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Timeline
Head Hostess
The Cheesecake Factory
06.2025 - Current
Crew Member
Dunkin Donuts Baskin Robbins
04.2021 - 06.2024
Crew Member
Play And Spin
03.2020 - 03.2021
Bachelor - Game Design
College of DuPage
Similar Profiles
Lena CurtisLena Curtis
Operations Support Technician at The Cheesecake FactoryOperations Support Technician at The Cheesecake Factory
Mikayla NackordMikayla Nackord
Server at Cheesecake FactoryServer at Cheesecake Factory
Jasmine CeasorJasmine Ceasor
Barista/Desert Finisher at The Cheesecake FactoryBarista/Desert Finisher at The Cheesecake Factory
Sara MerrittSara Merritt
Site Leader/General Manager at Tommy's Express Car WashSite Leader/General Manager at Tommy's Express Car Wash
Abigail EnriquezAbigail Enriquez
Traffic Clerk at WalmartTraffic Clerk at Walmart