Monika Loayza
Brandon,FL
Summary
Dynamic professional with a proven track record at Hermitage Apartment Homes, achieving a 99.7% occupancy rate through exceptional customer service and effective negotiation. Skilled in CRM software, including Yardi and Flex, and adept at building strong relationships, ensuring high resident satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Leasing Consultant
Hermitage Apartment Homes
12.2020 - 10.2024
- Successfully managed leasing activities for 348 apartments, achieving a 99.7% occupancy rate.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Develop strong relationships with residents, ensuring high levels of satisfaction and retention.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
Patient Service Specialist
Select Physical Therapy
08.2011 - 12.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Education
Master's in Physical Therapy -
Academy Of Physical Education
Wroclaw, Poland03-2001
Skills
- Customer service expertise
- Leasing and sales
- Lease Agreements
- Database Management
- Effective negotiation
- Property Marketing
- Fair housing policies
- CRM Software: Yardi, Flex, Blue Moon
Timeline
Leasing Consultant
Hermitage Apartment Homes
12.2020 - 10.2024
Patient Service Specialist
Select Physical Therapy
08.2011 - 12.2020
Master's in Physical Therapy -
Academy Of Physical Education
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