Monika Martin
Cleveland,OH
Summary
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Overview
19
19
years of professional experience
Work History
Program Support Assistant
Louis Stokes VA Medical Center
Cleveland, OH
02.2024 - Current
- Hours per week: 40
- Series: 0301 Miscellaneous Administration And Program
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Duties, Accomplishments and Related Skills:
- Time keeper, Supply orderer, Schedule Consults, distribute Mail
- Supervisor: Jennifer Schnur ((216) 791-3800)
- Okay to contact this Supervisor: Yes
- This is a federal job
Advanced Medical Support Assistant
Louis Stokes Cleveland VA Medical Center
Cleveland, OH
05.2023 - 02.2024
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Scheduling, cancelling, re-scheduling patient's appointments and/or consults; entering no-show information and appointment cancellation information, Sending appointment notifications, instructions, and reminder/cancellation letters to patients, checking in patients arriving for their appointments.
- Verifying and updating demographic and performing basic eligibility, co-pays and preauthorization requirements for specific coverage and insurance capture, logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner, taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts, checking and responding to voicemail, responsible for incoming and outgoing faxing and distribution, monitor and/or manage multiple reports, lists and suspense's to include but not limited to: electronic wait list, unseen report, recall reminders, open encounters/EARRS, NEARS, Veteran Choice List, missed opportunity report, consult management/ tracking, PCMM, VERA and RTC
Reimbursable Billing Tech
NCCPAC
Indianapolis, IN
01.2020 - 05.2023
- Hours per week: 40
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Duties, Accomplishments and Related Skills:
- The Facility Revenue Technician (FRT) is responsible for providing face-to-face and telephonic customer service to Veterans and their family members for the VAMC to aid in resolution of billing issues. The FRTs are the liaisons between the CPAC and the facility and assist with the collection of eligibility, insurance, scheduling, and other administrative information as it pertains to a Veteran's visit This information is used for billing, eligibility, Release of Information and other critical functions at the facility level that support the revenue process. When not assisting customers either in person or by phone, facility revenue staff focuses on specific facility-level procedures to support the collection of revenue.
- FRTs are responsible for gathering and preparing spreadsheets and reports used for bill preparation from the facility level workload. They send these reports to the Health Information Management System (HIMS) Coding department, the CPAC RUR and Billing sections for further actions concerning the revenue process. These spreadsheets and other reports include but not limited to: Outpatient, Inpatient, Non-VA Medical Care Claims, Legal, non-Federal W/C and Tort Feasor claims, when required by the Third Party Payer - Repetitive Services, and Prosthetics encounters.
- Supervisor: Twanna Jackson (317-988-1728)
- Okay to contact this Supervisor: Yes
- This is a federal job
Legal Instrument Examiner
Veterans Benefits Administration
Indianapolis, IN
09.2019 - 01.2020
- Reviewed legal documents for accuracy and compliance with federal regulations.
- Evaluated claims for veterans' benefits, ensuring adherence to established protocols.
- Collaborated with legal staff to streamline processing workflows and improve efficiency.
- Mentored junior examiners on best practices for document examination and case analysis.
Voucher Examiner
Department of Veteran Affairs
Cleveland, OH
12.2014 - 09.2019
- Hours per week: 40
- Series: 0503 Financial Clerical And Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 6
- Duties, Accomplishments and Related Skills:
- - Customer service-on and off the telephones and virtual service
- - Knowledge of Medical Terminology, ICD-9 Codes
- - Problem solver, identifies fresh ideas to help with timeliness
- - Process and entering of Mill Bill authorizations, Authorized and Unauthorized claims.
- - Continually work to improve our processes and SOP’s.
- - Knowledge of ADP core system and Vista, FBCS
- - Maintain security of information contained in computerized system in accordance with medical center policy
- - Exercises effective relations with all individuals that result in a positive image of the VISN Fee Services Section.
- - Handles refunds through BOC’s.
- - Review all claims to ensure necessary processing information is present or suspends/rejects to appropriate queue and make individual determinations on each claim based on legal entitlements.
- - Help leads and management with special projects.
- - I train new employees on entering Authorizations for Mill Bill’s, Unauthorized and Authorize claims.
- PAYMENT CLERK
- - Manage multiple que workloads working the First In, First Out methodology.
- - Adjudicate claims based on the federally mandated guidelines.
- - Research each claim and make an administrative decision on which program it falls into.
- - Send claims for clinical review to our nurses on staff for clinical decisions.
- - After the reviews and clinical decisions are made, pay or deny the claim accordingly.
- - Answer phones for claim status for veteran and vendors.
- - Educate vendors and veterans on their bills and appeals rights.
- - Work with Authorizations team to get authorizations entered when appropriate.
- - Expedite problem claims and work with vendor issues to correct the problems.
- - Work with the appeals tech to ensure that veteran’s appeals are expedited.
- - I trained employees in Indiana and Ohio for Contract Nursing Care, HHA and Skilled Nursing services
- - Time Keeper as of 2018.
- Program management
- - Manage and monitor workload.
- - Assist with any questions.
- - Assist with workload when necessary.
- - Assist other sites when necessary
- - Train new employees and update existing employee.
- Program coordination
- - Work with Payment and Processing clerks, leads and management on a daily basis.
- - Work with administrative nursing staff for appeal reviews and clinical decisions
- - Work with patient advocates on veterans appeals.
- - Work with other department heads, when necessary, to ensure their authorizations are placed correctly and timely.
- Customer service
- - Several internal and external appeals status requests daily.
- - Called to the customer service desk for difficult questions or difficult customers.
- - Resolve any issues between Payment and Processing clerks and Authorization clerks.
- Supervisor: David Sees (330-983-6325)
- Okay to contact this Supervisor: Yes
- This is a federal job
Administrative Support Clerk
Department of Veteran Affairs
Cleveland, OH
04.2008 - 05.2011
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- - Work front and back office
- Managing online resources
- Managing the Program Manager’s calendar
- Processing payments for vendors and suppliers
- Attending staff meetings and taking minutes
- Responding to emails and answering calls
- Maintaining office calendars and sending out reminders of impending appointments
- Typing letters and reports as may be required from time to time
- Compiling and sending bulk mailings
- Proofreading and making copies of documents
- Assisting in the planning and overseeing significant events
- Assisting in managing the budget for special and routine events
- Making reservations for various off-site business meetings
- Acting as a liaison between different departments
- Relaying internal emails to staff
- Reserving equipment and conference rooms for presentations and in-office meetings
- - Process patient’s information. Ex: Means test, Insurance information
- - Customer service, handle scheduling appointments
- - Handle routing slips and Cancel Clinics
- - Schedule Travel for patients coming and going from the clinic.
- Supervisor: Fran Cherry (216-791-3800)
- Okay to contact this Supervisor: Yes
- This is a federal job
Program Support Assistant
Department of Veteran Affairs
Indianapolis, IN
01.2007 - 04.2008
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Managing online resources
- Managing the Program Manager’s calendar
- Processing payments for vendors and suppliers
- Attending staff meetings and taking minutes
- Responding to emails and answering calls
- Maintaining office calendars and sending out reminders of impending appointments
- Typing letters and reports as may be required from time to time
- Compiling and sending bulk mailings
- Proofreading and making copies of documents
- Assisting in the planning and overseeing significant events
- Assisting in managing the budget for special and routine events
- Making reservations for various off-site business meetings
- Acting as a liaison between different departments
- Relaying internal emails to staff
- Reserving equipment and conference rooms for presentations and in-office meetings
- Bookkeeping and general accounting
- Creating and maintaining spreadsheets
- Operating data terminals calculators and other standard office equipment
- Performing clerical work and interoffice support including receiving and processing mail
- Invoicing and reconciliation for varying departments
- Maintaining and promoting excellent vendor relations
- Assembling, sorting and tabulating codes and filing data
- Verifying claims and processing orders and deposit slips
- Supervisor: Lori Kinder (317-988-1700)
- Okay to contact this Supervisor: Yes
- This is a federal job
Education
Associate's degree - Health Claims
Indiana Business College
Indianapolis, IN, United States01.2000
Skills
- Customer service
- Office administration
- Analytical research
- Report preparation
- Document management
- Records management
- Scheduling management
- Appointment scheduling
- Administrative support
- Mail handling
- Time management
- Payroll processing
Languages:
English
Spoken: Advanced
Written: Advanced
Read: Advanced
Personal Information
Availability: Permanent, Full-time
Timeline
Program Support Assistant
Louis Stokes VA Medical Center
02.2024 - Current
Advanced Medical Support Assistant
Louis Stokes Cleveland VA Medical Center
05.2023 - 02.2024
Reimbursable Billing Tech
NCCPAC
01.2020 - 05.2023
Legal Instrument Examiner
Veterans Benefits Administration
09.2019 - 01.2020
Voucher Examiner
Department of Veteran Affairs
12.2014 - 09.2019
Administrative Support Clerk
Department of Veteran Affairs
04.2008 - 05.2011
Program Support Assistant
Department of Veteran Affairs
01.2007 - 04.2008
Associate's degree - Health Claims
Indiana Business College