Monika R. Brown
Mount Vernon
Summary
Dynamic Project Coordinator with a proven track record at Pivital, Inc., excelling in managing large-scale IT projects and vendor relationships. Skilled in budgeting and documentation, I effectively trained teams and enhanced operational efficiency. Adept at technical support and fostering client relationships, I bring a blend of analytical and interpersonal skills to drive project success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Coordinator (IT)
Pivital, Inc.
Longmont
02.2023 - 02.2026
- Coordinated execution of large-scale IT and retail projects, encompassing multi-site installations and new store openings, ensuring smooth project transitions.
- Managed project schedules, documentation, site readiness, and reporting.
- Facilitated communication among clients, vendor partners, and field technicians, enhancing project alignment and operational efficiency.
- Developed training documentation for Starlink satellite installation and conducted training sessions for teams on surveys and installations to ensure consistent quality.
- Prepared and processed invoices, expense reports, and capital project documentation.
Social Media Administrator
Cottages & Courtyards
Mount Vernon
01.2016 - 01.2022
- Developed and managed engaging digital content across YouTube, BAND, TikTok, Instagram, and Reels to enhance brand visibility.
- Moderated online communities and enforced platform policies to maintain a safe and positive user experience.
- Developed engaging content for multiple social media platforms.
- Managed daily social media interactions and community engagement initiatives.
- Curated visual assets and multimedia for promotional campaigns.
ESL / Academic Instructor
DadaABC
Shanghai
01.2018 - 01.2021
- Delivered engaging instruction in English, Math, Science, and Reading Comprehension to enhance student understanding.
- Differentiated instruction to meet diverse student needs and foster a safe, inclusive learning environment.
- Designed interactive curriculum materials for diverse student learning needs.
- Facilitated engaging online classes using innovative teaching strategies.
- Mentored junior instructors to enhance instructional effectiveness and student engagement.
PC / Desktop Support
ClubCorp of America
Dallas
01.2005 - 01.2016
- Delivered hands-on and remote technical support to corporate and field users, ensuring timely resolution of issues.
- Supported hardware, software, VPN, Citrix, Active Directory, and POS systems to maintain operational efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
Salt Lake City, UT02-2019
Associate of Science - Arts & Science
Eastfield College
Mesquite, TX05-1993
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Skills
- Project management
- Vendor & Technician Management
- IT Technical Support & Troubleshooting
- Network Troubleshooting
- Hardware and Software Support, Upgrades, and Installation
- Microsoft Office Suite
- Google Sheets
- Spreadsheet Tracking
- Invoicing & Reporting
- Resource Coordination
- Employee Training and Subject Matter Expertise
- Training Documentation Creation
- Proposal Development
- Instructional Design
- Assessment Creation
- Customer Relationship Management
- Online Teaching
- Educational Research
- Social Media Content Creation
- Hardware support
Certification
- Critical Thinking and Problem Solving, 2025
- Communication Across Cultures, 2025
- Barriers to Effective Communication, 2025
- CompTIA A+, 2019
- Professional Educator License — State of Utah, 2019
- Technical Writing and Documentation, 2011
- Service Contract Operations, 2003
- SNA Technical Training, 2000
- Compaq Technical Training, 1997
- Microsoft Technical Certification, 1997
- Microsoft Windows 95 Support Technician Certification, 1997
- Microsoft Network Support Technician, 1997
- MSNtellegence TCP/IP Module Certification, 1997
- Consistent Customer Satisfaction Certification, 1997
Professional Affiliations
- National Education Association
- Phi Theta Kappa International Honor Society
- HTML Writer’s Guild
Timeline
Project Coordinator (IT)
Pivital, Inc.
02.2023 - 02.2026
ESL / Academic Instructor
DadaABC
01.2018 - 01.2021
Social Media Administrator
Cottages & Courtyards
01.2016 - 01.2022
PC / Desktop Support
ClubCorp of America
01.2005 - 01.2016
Bachelor of Arts - Interdisciplinary Studies
Western Governors University
Associate of Science - Arts & Science
Eastfield College