Monika Slowik
Lake Zurich,IL
Summary
I bring a customer-focused approach, having provided outstanding service through professional interactions and maintaining confidentiality with sensitive information. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Second Nature Salon
Lake Zurich, IL
02.2019 - Current
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Supervised staff members, organized schedules and delegated tasks.
Office Assistant
SRW Inc.
Lake Zurich, IL
03.2017 - 01.2019
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Financial Sales Consultant
PNC Bank
Lake Zurich, IL
06.2014 - 03.2017
- Conducted in-depth reviews of client portfolios to ensure optimal performance.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Personal Banker
First Nations Bank
Chicago, IL
07.2007 - 05.2014
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
Personal Banking Officer
MidAmerica Bank
Chicago, IL
09.1996 - 06.2007
- Provided customers with information on banking products and services.
- Developed relationships with clients to identify their financial needs and goals.
- Performed daily maintenance of customer accounts including deposits, withdrawals, transfers, and loan payments.
Skills
- Customer Service
- Team Supervision
- Cash Handling
- Organized
- Multi-tasking
- Computer Proficiency
- Telephone Etiquette
Languages
Polish
Native/ Bilingual
Certification
- Illinois Notary
Timeline
Office Manager
Second Nature Salon
02.2019 - Current
Office Assistant
SRW Inc.
03.2017 - 01.2019
Financial Sales Consultant
PNC Bank
06.2014 - 03.2017
Personal Banker
First Nations Bank
07.2007 - 05.2014
Personal Banking Officer
MidAmerica Bank
09.1996 - 06.2007
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