Monika Zalewska
Romeoville,IL
Summary
Customer service professional with experience supporting fast-paced food service and office operations. Known for clear communication, attention to detail, and calm problem solving while handling guests, orders, scheduling, and daily workflow. Always with a positive attitude and good manners. Loyal and trustworthy. Friendly and respectful.
Overview
13
13
years of professional experience
Work History
Customer Service Seller
European Deli & Subs
Bolingbrook, Illinois
10.2021 - Current
- Resolved customer concerns with friendly service, ensuring satisfaction and loyalty.
- Created positive first impressions for guests
- Assisted guests with menu choices and special requests
- Responded to incoming phone calls, assisting customers
- Supported team workflow during busy lunch and dinner periods
Office Assistant
Little Explorers Montessori School
Romeoville, Illinois
08.2013 - 03.2020
- Coordinated daily office schedules, optimizing operations and ensuring efficient workflow for staff and visitors.
- Maintained student enrollment files, attendance records, and confidential school documents to support accurate record-keeping and compliance.
- Answered parent inquiries with clear, friendly support about school programs and policies
- Assisted teachers with supplies, forms, and daily office needs.
Education
Some College (No Degree) - Pedagogy/ Socjology
Wyższa Szkoła Pedagogiczna
Katowice, Poland.09-2023
High School Diploma -
Liceum Ogólnokształcące K.Norwida
Tychy, Poland.06-1999
Skills
- Professional communication
- Attention to detail
- Problem solving
- Time management
- Organizing and categorizing
- Menu design
- Inventory control
- Dedicated team player
- Strong interpersonal skills
- Patience and composure
- Punctual
- Speak Polish
Timeline
Customer Service Seller
European Deli & Subs
10.2021 - Current
Office Assistant
Little Explorers Montessori School
08.2013 - 03.2020
Some College (No Degree) - Pedagogy/ Socjology
Wyższa Szkoła Pedagogiczna
High School Diploma -
Liceum Ogólnokształcące K.Norwida