Monika Zieba
Queens,NY
Summary
Compassionate and dedicated care manager with extensive experience in coordinating comprehensive and person-centered care for children and youth with behavioral health, mental health, developmental and medical needs. Experienced in coordinating multidisciplinary services, collaborating with interdisciplinary teams to develop and implement individualized care plans, remove barriers to care, and improve client outcomes. Strong background in client advocacy, crisis intervention, resource coordination, and navigating healthcare and community systems. Known for strong communication skills, relationship building and problem solving abilities.
Overview
7
7
years of professional experience
Work History
Children’s Health Homes Care Manager
Hope for Youth
Amityville, NY
12.2022 - Current
- Obtained required care management enrollment consents from the individual or legal guardian.
- Completed initial and ongoing needs assessments (CANS) to determine the individuals most appropriate level of care management.
- Assessed clients' needs for services and cooperatively developed an integrated plan of care and goals with the client/family and other providers.
- Coordinated referrals to services and supports as outlined in child’s care plan and tracked client outcomes.
- Worked and communicated effectively with an interdisciplinary team of providers, including primary care providers, psychiatrists, therapists, social workers, school officials, and other providers.
- Helped clients to obtain and maintain public benefits necessary including medicaid, social security, SNAP, housing, legal services, employment and training supports.
- Performed fieldwork in various settings to maintain client contacts and implement care plans.
- Outreached prospective clients and obtained necessary signatures on consent forms to enroll clients into the program.
- Functioned as an advocate for clients within the agency and external service providers.
- Completed and submitted all assessments, care plans, progress notes, monthly billing, and any other written work on time and in compliance with agency and regulatory standards.
- Provided transportation for clients to appointments, ensuring timely access to services.
- In the event of hospital admissions, actively engages in the discharge planning process ensuring that the patient has all recommended post discharge services in place.
- Participated in staff meetings, training, and supervision.
Foster Care Case Worker
MercyFirst
Queens, NY
03.2022 - 08.2022
- Established contact with children, birth parents, and foster families within 48 hours of placement.
- Managed a caseload of up to 10-12 active children.
- Conducted face-to-face and home casework contacts every month to assess child safety, provide support, and discuss progress towards permanency.
- Coordinated and supervised weekly visits between parents and children, utilizing effective observation and coaching techniques to foster positive interactions.
- Provided crisis intervention to families during emergencies, ensuring immediate support and resources were accessible.
- Maintained comprehensive electronic and paper records of all casework activities for each child and parent, ensuring compliance with mandated timelines.
- Testified in family court proceedings regarding the status of cases.
- Adhered to appropriate communication strategies when working with youth, birth parents, foster parents, and stakeholders.
- Made referrals for services for children and families both internally and externally.
- Communicated effectively with NYC Children's Services, medical and mental health centers, schools, consultants, other programs, and all other relevant parties.
- Participated in staff meetings, training, and supervision.
Registered Behavioral Therapist
Family of Kidz
Westbury, NY
02.2021 - 03.2022
- Implemented prescribed behavioral skill acquisition and behavior reduction protocols to support client progress.
- Provided direct care to clients in a one-on-one setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.
- Facilitated parent and caregiver training aligned with client’s individualized treatment and behavior reduction goals.
- Communicated client progress to parents and caregivers, ensuring alignment with strategies provided by the Board Certified Behavior Analyst.
- Collected, recorded, and summarized data on observable client behavior.
- Utilized safe and appropriate handling procedures when working with clients.
- Utilized crisis intervention techniques during critical situations.
- Ensured client confidentiality by following strict privacy protocols and guidelines.
- Participated in staff meetings, training, and supervision.
Teaching Assistant
Jackson Developmental Center
Astoria, NY
01.2020 - 12.2020
- Supervised individuals and groups of students across various settings, ensuring a safe and positive learning environment.
- Executed behavior treatment plans to support student development.
- Utilized physical and therapeutic approaches to intervene in conflicts, effectively diffusing confrontations and minimizing disruptions.
- Supported classroom activities and materials under supervising teacher's direction, reinforcing objectives and achieving IEP goals.
- Monitored student's daily schedule and behavior plan (e.g. class schedule, toileting, medication, appetite, etc.)
- Collected student behavior and performance data.
Education
BA - Psychology
Queens College
12-2021
AS - human services
LaGuardia Community College
12-2010
Skills
- Case Management
- Care planning
- Service coordination
- Crisis Intervention
- Motivational Interviewing
- Person-Centered Care
- Communication
- Teamwork
- Collaboration
- Active Listening
- Empathy
- Cultural Humility
- De-Escalation
- Problem Solving
- Critical Thinking
- Time management
- Advocacy
- Microsoft Word
- Microsoft Excel
- Foothold
Languages
- English
- Polish
Timeline
Children’s Health Homes Care Manager
Hope for Youth
12.2022 - Current
Foster Care Case Worker
MercyFirst
03.2022 - 08.2022
Registered Behavioral Therapist
Family of Kidz
02.2021 - 03.2022
Teaching Assistant
Jackson Developmental Center
01.2020 - 12.2020
BA - Psychology
Queens College
AS - human services
LaGuardia Community College