Summary
Overview
Work History
Education
Skills
Timeline
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Monique Alexander

Fayetteville,NC

Summary

Dynamic Agency Director with a proven track record at Golden Years Outreach Services, excelling in operational planning and team management. Spearheaded strategic initiatives that enhanced service delivery and engagement with underserved populations. Adept at administering budgets while fostering strong customer relations, mentoring staff to achieve organizational excellence.

Overview

13
13
years of professional experience

Work History

Agency Director

Golden Years Outreach Services
04.2017 - Current
  • Directed program development enhancing service delivery for senior clients.
  • Oversaw team operations, ensuring compliance with state regulations and quality standards.
  • Implemented strategic initiatives to improve outreach and engagement with underserved populations.
  • Managed budget allocation to optimize resource utilization across multiple service areas.
  • Mentored staff, promoting professional growth and enhancing team performance through training programs.
  • Oversaw daily operations, maintaining a smooth workflow and meeting organizational objectives consistently.

Caregiver, Special Needs

Aging Outreach Services
02.2013 - 11.2016
  • Provided personalized care and support to individuals with special needs, ensuring comfort and safety.
  • Developed and implemented tailored activity plans to enhance client engagement and skill development.
  • Collaborated with families and healthcare professionals to coordinate care strategies and progress monitoring.
  • Trained and mentored new caregivers, fostering a team-oriented environment focused on best practices.
  • Monitored clients' physical and emotional well-being, documenting changes for effective communication with stakeholders.

Education

Bachelor of Science - Behavioral Counseloring

Drexel University
Philadelphia, PA
05-2013

Associate of Arts - Behavioral Sciences

Delaware County Community College
Media, PA
06-2010

Skills

  • Customer relations
  • Administering budgets
  • Team management
  • Operational planning

Timeline

Agency Director

Golden Years Outreach Services
04.2017 - Current

Caregiver, Special Needs

Aging Outreach Services
02.2013 - 11.2016

Bachelor of Science - Behavioral Counseloring

Drexel University

Associate of Arts - Behavioral Sciences

Delaware County Community College

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Monique Alexander