Open To Work
Monique Aranda
Lone Oak,TX
Summary
Detail-oriented Pharmacy Technician with over 10 years of experience in prescription fulfillment and customer engagement. Knowledgeable in regulatory guidelines regarding fraud, waste, and abuse. Demonstrates strong work ethic and adaptability while excelling in team environments and independently mastering new skills.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Certified Pharmacy Technician
VytlOne - The Pharmacy at Hunt Regional
Greenville, Texas
03.2025 - 10.2026
- Assisted pharmacists in preparing and dispensing medications to patients.
- Teamed with peers and pharmacists to prioritize and fulfill prescription orders, ensuring timely medication delivery.
- Processed prescription orders using pharmacy management software efficiently.
- Created customer profiles and updated demographics, allergies, and medications in pharmacy management system to ensure accurate patient records.
- Collaborated with healthcare professionals to ensure patient safety and care quality.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Pharmacy Operations Manager
Walgreens
Emory, TX
09.2024 - 03.2025
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Recruited and hired new staff for the pharmacy department.
- Monitored drug inventory levels and identified discrepancies.
- Provided training to pharmacy interns on medication handling and pharmacy procedures. and newly hired technicians.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Verified accuracy of pharmacy operations to ensure efficient workflow. and productivity in performance of operational activities to maintain active pace of pharmacy.
- Organized weekly staff schedules to optimize coverage and efficiency. and requests for leave.
- Provided support to pharmacists by delivering medication information to customers.
- Established and maintained quality assurance standards to enhance all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Worked effectively in team environments to make the workplace more productive.
Lead Certified Pharmacy Technician
Walgreen's Pharmacy
Emory, TX
01.2024 - 09.2024
- Supervised and trained pharmacy technicians, enhancing team competency and performance.
- Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
- Ensured compliance with state and federal regulations governing pharmaceutical services.
- Resolved customer complaints efficiently, improving patient satisfaction and service quality.
- Conducted physical inventories of controlled substances according to established schedules.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Certified Pharmacy Technician
Walgreens Pharmacy
Emory, TX
08.2023 - 01.2024
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Created and updated customer profiles in pharmacy systems, ensuring accurate records of demographics, allergies, and medications.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Assisted pharmacist in managing high volume of prescriptions, addressing customer inquiries effectively.
- Compiled and maintained comprehensive customer demographic, allergy, and medical history records for informed pharmacy care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated cash registers to accept payments from customers.
Certified Pharmacy Technician
Brookshire’s Grocery Co.
Emory, TX
08.2013 - 08.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers to ensure adequate stock levels and maintained detailed records of all incoming shipments.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Answered telephones promptly to assist customers with inquiries and support. to respond to questions or requests.
- Assisted customers in locating items and answering questions, referring to pharmacist for medication information to enhance customer service.
- Operated cash registers to accept payments from customers.
Housekeeper1
Hunt Regional Medical Center
Greenville, TX
02.2013 - 08.2013
- Performed cleaning and disinfection to maintain health standards. patient rooms, beds, bathrooms, and furnishings within the hospital
- Delivered exceptional service to patients, ensuring their needs were met throughout their hospital stay.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Alerted supervisors to maintenance issues or damage promptly to ensure facility safety and functionality.
- Managed proper disposal of soiled linen, trash, and waste to ensure cleanliness and safety.
- Observed proper use of chemicals when cleaning various surfaces.
- Restored rooms to a clean and organized state, ensuring they were ready for incoming patients.
- Executed thorough cleaning services in a high-pressure environment, adapting to multiple interruptions.
Licensed Cosmetologist
Evergreen Day Spa
Mt Shasta, CA
09.2009 - 12.2012
- Beautified customers by performing facials and waxing.
- Applied artificial nails or gel-based color to finger- and toenails.
- Managed bookings by creating detailed appointment schedules, optimizing time slots for each service to enhance client satisfaction.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Organized and replenished supplies in preparation for customer services to ensure a seamless workflow.
- Processed customer accounts and payments, ensuring accurate record-keeping and streamlined transactions.
- Increased sales through exceptional service, fostering a positive and energetic atmosphere that encouraged repeat business.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
Housekeeper
Mt Shasta Resort
Mt Shasta, CA
10.2006 - 09.2011
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Restored vacant rooms to occupant-ready status through deep cleaning, linen changes, inventory restocking, and trash removal.
- Delivered detailed cleaning services promptly while managing a fast-paced environment with frequent interruptions.
- Inspected furniture for any damage or stains to uphold quality standards.
Education
Some College (No Degree) - Phlebotomy, Basic & Clinical
Paris Junior College
Sulphur Springs, TX05-2023
Some College (No Degree) - Business Administration And Management
College of The Siskiyous
Weed, CA01-2012
Some College (No Degree) - Cosmetology
Marinello School of Beauty
Redding, CA01-2010
High School Diploma -
Dunsmuir High School
Dunsmuir, CA05-2009
Skills
- Pharmacy Regulations
- Medication Management
- Customer issue resolution
- Customer support
- Attention to detail
- Excellent Communication
- Time management abilities
- Prioritization skills
- Multitasking
- Problem-solving skills
- Decision-Making
- Reliability
- Adaptability skills
- Self-motivation
- Relationship Building
Certification
- PTCB Certification
- Texas State Board of Pharmacy License
- Basic Life Support (CPR & AED) Certification
Timeline
Certified Pharmacy Technician
VytlOne - The Pharmacy at Hunt Regional
03.2025 - 10.2026
Pharmacy Operations Manager
Walgreens
09.2024 - 03.2025
Lead Certified Pharmacy Technician
Walgreen's Pharmacy
01.2024 - 09.2024
Certified Pharmacy Technician
Walgreens Pharmacy
08.2023 - 01.2024
Certified Pharmacy Technician
Brookshire’s Grocery Co.
08.2013 - 08.2023
Housekeeper1
Hunt Regional Medical Center
02.2013 - 08.2013
Licensed Cosmetologist
Evergreen Day Spa
09.2009 - 12.2012
Housekeeper
Mt Shasta Resort
10.2006 - 09.2011
High School Diploma -
Dunsmuir High School
Some College (No Degree) - Cosmetology
Marinello School of Beauty
Some College (No Degree) - Business Administration And Management
College of The Siskiyous
Some College (No Degree) - Phlebotomy, Basic & Clinical
Paris Junior College