Jakayla Knight
Hugo,OK
Summary
Detail-oriented professional with a diverse background in banking, pharmacy, healthcare, and customer service. Expertise in medication preparation, immunizations, and financial transactions. Proven ability to enhance customer relationships and resolve issues efficiently. Committed to leveraging strong administrative skills to support organizational success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Pharmacy Technician
Hugo Express Pharmacy
Hugo, OK
01.2025 - Current
- Administered immunizations while ensuring professional and compassionate patient service.
- Prepare and process medications accurately according to pharmacy procedures.
- Assist with pharmacy workflow to ensure prescriptions are prepared accurately and efficiently.
- Communicate with patients and pharmacy staff to address questions and provide excellent customer service.
- Maintain attention to detail when handling medications, patient information, and pharmacy documentation.
- Monitored inventory and ensured adequate medication supplies for uninterrupted patient care.
- Ordered medications and maintained accurate drug inventory levels to support pharmacy operations.
- Operate the Parata medication dispensing machine on a daily basis.
- Work effectively in a fast-paced pharmacy environment while maintaining accuracy and professionalism.
Retail Business Banker
First United Bank and Trust
Hugo, OK
03.2024 - 01.2025
- Delivered professional customer service and support to banking clients, enhancing satisfaction and loyalty.
- Assisted customers with account and banking needs, identifying and addressing opportunities to fulfill their financial goals.
- Provided professional customer service and support to banking clients.
- Managed sensitive financial information accurately while adhering to banking procedures and compliance requirements, ensuring trust and security.
Pharmacy Technician
Walmart
Hugo, OK
07.2023 - 03.2024
Customer Agent
ADT
Paris, TX
07.2022 - 01.2023
- Delivered remote customer service and support in fast-paced environment to enhance customer satisfaction.
- Communicate clearly and professionally with customers during time-sensitive situations.
- Scheduled and coordinated service calls, ensuring accurate customer information for efficient service delivery.
- Schedule and coordinate service calls while maintaining accurate customer information.
- Resolved customer concerns with a calm, helpful, and service-focused approach to foster positive customer experiences.
Vault Teller / New Accounts Representative
Liberty National Bank
Paris, TX
01.2018 - 06.2022
- Process daily deposits, withdrawals, payments, and other customer transactions accurately.
- Assisted customers with account services, inquiries, and product information to enhance customer experience.
- Respond to customer inquiries by phone, email, and fax while providing timely problem resolution.
- Verify information and maintain accurate documentation and records.
- Complete quarterly vault and ATM audits with a zero-error record.
- Researched and resolved customer issues and disputes through investigation and effective communication, ensuring satisfaction.
- Train new tellers on banking procedures, processes, and customer service expectations.
- Developed long-term customer relationships that fostered satisfaction and contributed to business growth.
Server
Tamolly's Mexican Restaurant
Paris, TX
03.2015 - 07.2018
- Delivered friendly, professional service in fast-paced restaurant environment to enhance guest experience.
- Guided customers in menu selections and provided product information to support informed dining choices.
- Highlighted restaurant specials and beverage offerings to encourage customer engagement and enhance sales.
- Promoted restaurant specials and beverage offerings.
Certified Nursing Assistant (CNA)
Baptist Village Nursing Home
Hugo, OK
10.2014 - 03.2015
- Assisted residents with daily living activities, ensuring safety, comfort, and dignity were prioritized.
- Documented and reported changes in resident conditions to enhance care response.
- Followed safety procedures and individualized care instructions.
- Facilitated clear communication among residents, caregivers, and healthcare professionals to support coordinated care.
- Maintained clean and sanitary resident and program areas.
Crew Member
Subway
Hugo, OK
07.2011 - 10.2014
Education
High School Diploma -
Hugo High School
Hugo, OKSoutheastern Oklahoma State University
Durant, OKSkills
- Pharmacy Operations
- Medication Preparation
- Immunizations
- Parata Machine Operation
- Pharmacy Regulations
- Inventory management
- Transaction processing
- Patient Consultation
- Pharmacy Customer Service
- Quality assurance
- Time management
- Data documentation
- Excel proficiency
- Problem Resolution
- Training & Team Support
- Relationship management
Certification
Pharmacy Intern License, 09/01/23 - 09/01/24
Timeline
Pharmacy Technician
Hugo Express Pharmacy
01.2025 - Current
Retail Business Banker
First United Bank and Trust
03.2024 - 01.2025
Pharmacy Technician
Walmart
07.2023 - 03.2024
Customer Agent
ADT
07.2022 - 01.2023
Vault Teller / New Accounts Representative
Liberty National Bank
01.2018 - 06.2022
Server
Tamolly's Mexican Restaurant
03.2015 - 07.2018
Certified Nursing Assistant (CNA)
Baptist Village Nursing Home
10.2014 - 03.2015
Crew Member
Subway
07.2011 - 10.2014
High School Diploma -
Hugo High School
Southeastern Oklahoma State University