Monique Armstrong
Respected professional with experience in coding, maintaining medical charts and improving patient documentation. Smart Health Information Management Director driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Biller Coding Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Health Information Management Specialist
3 Years 10 Months- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
- Contributed to team success by providing support during peak hours or as needed for overflow assistance.
- Educated clients on available insurance products, tailoring recommendations based on individual needs and goals.
- Assisted clients with policy updates and modifications, ensuring accurate coverage.
- Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
Lead Medical Biller Specialist
1 Year 5 Months- Managed electronic health record systems, ensuring data integrity and accessibility for authorized personnel.
- Enhanced revenue collection with consistent follow-ups on outstanding accounts and negotiating payment plans when necessary.
- Assisted patients in understanding their medical bills, addressing concerns and clarifying any confusion regarding charges or insurance coverage.
- Monitored changes in insurance policies, keeping abreast of updates affecting medical billing procedures and informing staff accordingly.
- Reduced errors in medical coding by cross-checking codes against diagnoses and procedures.
- Maintained compliance with industry regulations, ensuring accurate application of billing guidelines and policies.
- Provided ongoing support to junior staff members through mentorship and sharing best practices in medical billing operations.
Medical Billing Specialist
4 Years 9 Months- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Collected payments and applied to patient accounts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
No Degree - Health Information Technology
Skills
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Received award in High School most likely to succeed
Was voted to become the most likely to succeed within my Senior year of High School