Monique Arquiaga
Modesto,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Server
Fusion Grill
10.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Office Receptionist
Turlock Urgent Care
11.2021 - 03.2022
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Receptionist Volunteer
Doctors Hospital Of Manteca
11.2014 - 12.2015
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped patients with needs of blankets, water, food trays etc.
- Transfer paperwork, blood and specimen samples to different departments.
Education
No Degree - Electrocardiography Technician
Altamont Health Care
Stockton12.2021
High School Diploma -
Manteca High School
Manteca, CA05.2018
Skills
- Healthcare Administration
- Telephone Etiquette
- Office Coordination
- Co-Payment Collection
- Paperwork Coordination
- HIPAA Guidelines
- Microsoft Office
Timeline
Front Office Receptionist
Turlock Urgent Care
11.2021 - 03.2022
Server
Fusion Grill
10.2018 - Current
Front Desk Receptionist Volunteer
Doctors Hospital Of Manteca
11.2014 - 12.2015
No Degree - Electrocardiography Technician
Altamont Health Care
High School Diploma -
Manteca High School
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