SHANIAH WHITELAW
Houston
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Village of River Oaks
06.2024 - Current
- Delivered meal service to elderly residents with warmth and efficiency
- Facilitated activities like trivia and themed socials
- Collaborated with staff to enhance the daily experience
Office Assistant (Seasonal)
Anointed Hands 4 Caring
05.2019 - 06.2024
- Handled phone calls, scheduling, billing, and data entry
- Maintained organized client records and assisted caregiver coordination
Hostess, Server & Assistant Manager
Harold's Shrimp & Chicken
06.2022 - 03.2024
- Led front-of-house operations and trained new hires
- Managed POS, resolved customer issues, boosted repeat business
Sales Associate Team Lead
PacSun
11.2020 - 10.2023
- Supervised team, processed transactions, and handled visual merchandising
- Trained staff and managed customer service issues
Receptionist & Social Media Manager
Texas Pediatric & Gynecology
01.2022 - 01.2023
- Scheduled appointments, verified insurance, maintained HIPAA compliance
- Created educational social content and coordinated outreach campaigns
Education
Yes Prep North Forest
Houston, TXEnglish
Houston Community College
Houston, TXSkills
- Client support and service
- Dispute resolution
- Leadership in teams
- Healthcare administration
- Compliance with HIPAA regulations
- Social media strategy
- POS system operation
- Proficiency in Microsoft Office Suite
- Event coordination
- Communication effectiveness
- Flexibility and adaptability
- Community outreach
Certification
Texas Alcoholic Beverage Commission
Food Handler’s Certification
Timeline
Server
The Village of River Oaks
06.2024 - Current
Hostess, Server & Assistant Manager
Harold's Shrimp & Chicken
06.2022 - 03.2024
Receptionist & Social Media Manager
Texas Pediatric & Gynecology
01.2022 - 01.2023
Sales Associate Team Lead
PacSun
11.2020 - 10.2023
Office Assistant (Seasonal)
Anointed Hands 4 Caring
05.2019 - 06.2024
Yes Prep North Forest
English
Houston Community College