Monique Austin
Virginia Beach,VA
Summary
Proven Pharmacy Technician and Front End Supervisor with a track record of enhancing workflow and customer satisfaction. Skilled in pharmaceutical calculations and team collaboration, I excel in optimizing operations and maintaining confidentiality. Achieved significant improvements in efficiency and service quality, demonstrating a keen eye for detail and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
07.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Front End Supervisor
Ross Stores
08.2019 - 06.2021
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Education
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA12.2024
Associate of Applied Science - Biology
Tidewater Community College
Norfolk, VA05.2021
High School Diploma -
Floyd Kellam High School
Virginia Beach, VA06.2019
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing and verification
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
07.2021 - Current
Front End Supervisor
Ross Stores
08.2019 - 06.2021
Bachelor of Science - Biology
Old Dominion University
Associate of Applied Science - Biology
Tidewater Community College
High School Diploma -
Floyd Kellam High School