Monique Banda
Houston,TX
Summary
Accomplished Center Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Center Manager
Grifols Biomat USA
Houston, TX
07.2021 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Plasma Operation.
- Managed work and performance of more than 50 employees.
- Processed payroll for over 50 employees as part of sound human resources and financial management strategies.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Scheduled employees for 40 hours weekly taking into account customer traffic and employee strengths. Ensuring schedules were posted 3 weeks in advance to promote a work-life balance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
Grifols Biomat
Houston, USA, USA
04.2018 - 07.2021
- Creates appropriate organizational environment and value systems which stimulate morale and productivity of the workforce and its leadership.
- Collaborates with Training and Quality to ensure Quality and training goals are met.
- Coaches and leads through effective feedback.
- Monitor and evaluate operations.
- Responsible for all operations functions including hiring, assigning and direction of work, development and training, disciplinary actions and termination of personnel.
- Conducted weekly CLT meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Operations Supervisor
Grifols Biomat USA
Houston, TX
12.2014 - 04.2018
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
- Direct and supervise employees.
- Determine the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
- Ensure that accurate and thorough documentation of necessary records is performed.
- Assist in the control of center donor funds as determined by the Center Manager.
- Assist in training of new employees and retraining of current employees, Collect testing samples to be shipped off to the lab for testing.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Lead Lab Tech, Donor Processor, Phlebotomist
Grifols Biomat USA
Houston, TX
02.2013 - 12.2014
- Processed plasma bottles, collected required amount of samples for testing.
- Placed bottles of plasma in the freezer in the required amount of time.
- Performed venipunctures, re-sticks and ensured donor safety.
- Screened donors getting vital signs, total protein and hematocrit.
Correctional Officer
Texas Department of Criminal Justice
Navasota, TX
03.2010 - 01.2013
- Provided public safety.
- Promote positive change in offender’s behavior.
- Reintegrate offenders into society.
- Assist Victims of crime.
- Perform count making sure all offenders were accounted for and alive.
Education
Associate of Applied Science - Business Management
San Jacinto College District
Pasadena, TX05.2022
High School Diploma -
Anderson-Shiro High School
Anderson, TX06.2009
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Consulting
- Strategic planning
- Training
- Staff supervision
- Operations management
Timeline
Center Manager
Grifols Biomat USA
07.2021 - Current
Assistant Manager
Grifols Biomat
04.2018 - 07.2021
Operations Supervisor
Grifols Biomat USA
12.2014 - 04.2018
Lead Lab Tech, Donor Processor, Phlebotomist
Grifols Biomat USA
02.2013 - 12.2014
Correctional Officer
Texas Department of Criminal Justice
03.2010 - 01.2013
Associate of Applied Science - Business Management
San Jacinto College District
High School Diploma -
Anderson-Shiro High School