Monique Barber
Lewisville,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Marketing Manager
Styledbymo Dallas Hair salon
Dallas
11.2022 - Current
- Generated ideas to increase sales through creative promotions.
- Analyzed market trends to identify potential opportunities for growth.
- Built relationships with influencers in the industry for increased visibility.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Richardson Campus Director
National American University
Richardson
01.2015 - 09.2022
- Proficient in Microsoft 365 and Google workplace
- Exhibited analytical skills in tracking market changes
- Displayed visionary leadership in achieving organizational objectives
- Analyzed market trends to optimize ad spend and ROI
- Managed daily operations, ensuring strict budget control
- Enhanced staff development through targeted training and performance evaluations
- Demonstrated expertise with Salesforce, slack and Zoom to optimize operations
- Boosted staff efficiency with innovative training, enhancing operational workflow.
Texas Campus Regional Enrollment Coordinator
National American University
Dallas
08.2014 - 08.2015
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Maintained positive working relationship with fellow staff and management.
- Developed and implemented successful scripts and call flows for consistent approach.
- Assisted with the development of new policies related to enrollment procedures.
Director of Admissions
National American University
Lewisville
06.2010 - 08.2014
- Prepared reports on enrollment trends to inform institutional planning decisions.
- Organized college fairs and events to promote the school's programs.
- Provided guidance on registration procedures and policies to incoming students.
- Responded to customer inquiries via phone, email or chat.
- Monitored incoming emails and responded promptly to customer requests.
- Updated customer accounts as needed in computer system.
Claims Resolution Specialist
Cancer Center of Kansas
Wichita, KS
06.2007 - 12.2010
- Negotiated settlements between claimants and insurance companies in order to reach an agreement.
- Ensured compliance with applicable laws, regulations, policies and procedures when processing claims.
- Prepared detailed reports summarizing all activities pertaining to each claim.
- Processed payments promptly upon approval of a valid claim.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Answered customer questions to maintain high satisfaction levels.
Education
Texas Department of Licensing And Regulation
Dallas, TX03-2024
THOUGHT PATTERNS FOR HIGH PERFORMANCE FIVE.ZERO -
The Pacific Institute
03.2014
Bachelors of Science in Criminal Justice -
Friends University
05.2010
Cosmetology School -
UPCA Cosmetology School
Wichita, KS07-2005
High School Diploma -
Southeast High School
Wichita, KS05-2004
Skills
- Customer Relationship Management (CRM)
- Strategic Thinking
- Skilled Multi-tasker
- Inbound and Outbound Calling
- High-energy attitude
- Problem-solving abilities
- Computer Proficiency
- Positive and professional
- Sales closing
- Administrative Support
References
- Melody, (301) 393-7888
- Christine Ramirez, (816) 678-5322
- Antwon Florence , (252) 646-9412
Personal Information
Title: Claims Adjuster
References
References available upon request.
Timeline
Marketing Manager
Styledbymo Dallas Hair salon
11.2022 - Current
Richardson Campus Director
National American University
01.2015 - 09.2022
Texas Campus Regional Enrollment Coordinator
National American University
08.2014 - 08.2015
Director of Admissions
National American University
06.2010 - 08.2014
Claims Resolution Specialist
Cancer Center of Kansas
06.2007 - 12.2010
Texas Department of Licensing And Regulation
THOUGHT PATTERNS FOR HIGH PERFORMANCE FIVE.ZERO -
The Pacific Institute
Bachelors of Science in Criminal Justice -
Friends University
Cosmetology School -
UPCA Cosmetology School
High School Diploma -
Southeast High School
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