Monique Cabral
Redlands,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Asset Protection Agent
Nordstrom Rack Fulfilment warehouse
San Bernardino, CA
08.2023 - Current
- A self motivated position which required the use of good judgment in different situations.
- Maintained a level head during stressful situations , emergencies and building evacuations .
- Team work, working as a unit along side co-workers to accomplish and maintain company's objectives.
- Customer service skills along with good communication practice on a daily.
- Maintained safety and security of premises, visitors and employees.
- Trained in metal detection and wanding .
- Reviewed CCTV footage for indicators of theft.
- Conducted live surveillances.
- Completed Audits
Loss Prevention
Burlington
Redlands, CA
Aug2022 - 04.2023
- Mitigated theft and fraud
- Responsible for checking in and properly locating incoming and departing trailers from a two step YMS and PINK system.
- Understood and followed oral and written directions.
- Maintained a level head at all times while faced with stressful situations.
- Demonstrated a positive team player attitude.
- Time management, along with strong communication and leadership skills.
- Excellent customer service practiced daily carrying out duties and responsibilities .
Security
Allied Universal Security Services
Redlands, CA
12.2021 - 08.2022
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Guarded restricted areas to prevent unauthorized entry.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Good team and independent work required and used.
- Good communication practiced daily
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Janitorial Technician
ABM Industries
San Bernardino, CA
03.2021 - 11.2021
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Disinfect door handles and light switches on a daily basis.
- Dusted and wiped furniture and fixtures.
- Discarded cardboard boxes and trash in compactors and balers.
Clerical Administrator
CFL Transportation
Redlands, CA
May2015 - Feb2021
- Organized and maintained filing systems for documents, records, and other materials.
- Provided customer service to clients via phone or email.
- Processed invoices and payments accurately.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
Education
Some College (No Degree) - Kinesiology
San Bernardino Valley College
San Bernardino, CASkills
- Customer Service
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Upbeat and Positive Personality
- Time Management
- Document and Records Management
- Calm and Professional Under Pressure
- Verbal and Written Communication
Languages
Spanish
Limited
Certification
- BSIS active guard card - 2021-2023
Timeline
Asset Protection Agent
Nordstrom Rack Fulfilment warehouse
08.2023 - Current
Security
Allied Universal Security Services
12.2021 - 08.2022
Janitorial Technician
ABM Industries
03.2021 - 11.2021
Loss Prevention
Burlington
Aug2022 - 04.2023
Clerical Administrator
CFL Transportation
May2015 - Feb2021
Some College (No Degree) - Kinesiology
San Bernardino Valley College
- BSIS active guard card - 2021-2023
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