Monique Carpenter
Sand Springs
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. I have a proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration independently and with team members adapting to changing needs, and ensuring reliable performance and positive results.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Equity Insurance
Tulsa, OK
08.2017 - 05.2026
- Investigation: Gather facts by reviewing police reports, interviewing witnesses, and taking recorded statements to determine who is at fault.
- Medical Evaluation: Analyze medical bills, treatment records, and human anatomy terminology to understand the severity of injuries and assign a fair settlement value.
- Negotiation: Confer with claimants, medical providers, and legal counsel (especially in attorney-represented cases) to reach a settlement and authorize payments.
- Documentation: Verify policy coverages, document all findings in claim systems, and protect the company from fraudulent or inflated claims.
Tax Pro
HR Block
12.2024 - 04.2026
- Clear Communication: Ability to translate confusing tax jargon into simple, actionable steps, alleviating client anxiety.
- Active Listening & Probing: Asking the right lifestyle and financial questions to identify maximum deductions and credits.
- Empathy & Customer Service: Providing a supportive environment and personalized advice for unique financial goals.
- Digital Literacy: Proficiency with sophisticated, Windows-based tax software and remote/virtual filing platforms.
- Seasonal position
Claims Examiner
Blue Cross Blue Shield Insurance
Tulsa, OK
12.2016 - 08.2017
- Examiner-Full time: Review new billing, correct coding errors
Claims Adjuster
Tribal First
Tulsa, OK
01.2012 - 01.2015
- Claims Adjuster-Full time days. Review new auto losses, investigate accidents, gather necessary information, evaluate and disposition the claim as needed.
Education
Bachelor of Science -
Northeastern Oklahoma State University
01-1989
Skills
- Critical thinking
- Claims investigation
- Active listening
- Team collaboration
- Decision-making
- Settlement negotiation
- Risk assessment
- Casualty and property loss
- Policy interpretation
- Caseload management
- Regulatory compliance
Timeline
Tax Pro
HR Block
12.2024 - 04.2026
Claims Adjuster
Equity Insurance
08.2017 - 05.2026
Claims Examiner
Blue Cross Blue Shield Insurance
12.2016 - 08.2017
Claims Adjuster
Tribal First
01.2012 - 01.2015
Bachelor of Science -
Northeastern Oklahoma State University
Career Highlights/Qualifications
I currently hold a Oklahoma Casualty & Property adjuster license